Author: John

We’re excited to introduce AstroLink, our cutting-edge satellite broadband solution designed to keep your business connected anywhere in the UK. 

Whether you’re operating in a rural location, managing mobile assets, or need a rock-solid failover connection, AstroLink delivers high-speed internet without relying on traditional infrastructure. 

Key Features of AstroLink 

• UK Wide Coverage & Regional Mobility 
  Seamless connectivity across the UK, supporting both fixed sites and regional travel. Perfect for teams on the move or remote work locations. 
• Priority Network Access 
  Benefit from prioritised network access during peak times, ensuring low latency and reliable speeds for critical business operations. 
• Reliable InMotion & Stationary Use 
  Designed for fixed site and mobile connectivity, ideal for vehicles, construction projects, events, and pop-up locations with clear sky access. 
• Built for British Weather 
  Engineered for resilience with advanced design and snow melting technology, delivering consistent connectivity even in harsh weather conditions. 

For more information & commercials, contact your account manager.  

We’ve been busy upgrading customers from the end of life Collaborate softphone on Horizon to the new and improved Webex solution. 

If this affects your customers, you should already have received a notification. If you still have customers using the old Collaborate service, please contact your account manager immediately to arrange their upgrade and avoid any disruption. 

It’s fantastic to see so many of you continuing to add Merchant Services to your portfolios. Since launching the product over two years ago, adoption has steadily grown – and we’re thrilled to see a recent spike in orders continuing to rise throughout 2025. 

We’ve recently enhanced our Merchant Services offering, giving you even more ways to add margin and increase wallet share within your client base: 

• Merchant Cash Advance (MCA): Provides clients with a lump sum of capital in exchange for a percentage of future card-based sales. This gives them fast access to funds with fewer documentation and eligibility requirements than traditional loans – ideal in today’s economic climate. 
• Payment Loyalty: Included as standard in every terminal build. Customers can easily create and deploy loyalty campaigns via our web-based portal – no need for additional support, TMS access, admin, loyalty cards, or stamps. The terminal’s app automatically recognises repeat Visa and Mastercard visits. 
• Genie AI: A smart AI service built directly into the terminal. It enables bill-splitting, gratuity buttons, payment links, and even answers business intelligence queries like “How many authorisations have I had in the last 3 months?” Plus, it handles tip management and provides transaction insights. 
• QR Code & Pay by Link Generation: Quickly create QR codes and secure payment links to send to clients for instant payments. 
• ECommerce Payment Gateways: Offer seamless payment gateways for clients’ online shops. 
• Pay Me Now Buttons: Add “Pay Now” buttons to invoices, enabling immediate online payment for faster cash flow. 

If you haven’t added Merchant Services to your portfolio yet, now is the time – you could be missing out on a significant additional revenue stream. 

As you should already be aware, we have transitioned to a self-bill model for commission payments. This means you no longer need to raise invoices & we will automatically pay any commission due directly to you. 

You should have already received several notifications about this change. If you have not yet signed and returned your self-bill form, please do so as soon as possible to ensure there is no Interruption to your commission payments going forward. 

If you need to check if you are already enrolled or need to enrol, please contact [email protected]  

Our Go Live and Thrive incentive has had a fantastic launch, with a great response from partners so far. Many of you have already taken advantage of our 1:1 onboarding sessions, resulting in some strong early orders and an exciting pipeline of opportunities to work on, setting you up to earn additional commission throughout Q3. 

If you haven’t enrolled yet, there’s still time to get involved. Here’s a reminder of the current incentive: 

💰 What’s in it for you? 

This incentive gives our partners the chance to earn uncapped additional commission by connecting new customers to the feature-rich, future-ready iPECS hosted telephony solution. 

Here’s how it works: 

• 20 Licences – £400 Additional Commission
• 30 Licences – £600 Additional Commission
• 40 Licences – £800 Additional Commission 
• 100 Licences – £2,000 Additional Commission 
• And it keeps going… the more you sell, the more you earn. 

✅ Qualification Criteria 

To make sure your sales count towards the incentive, please ensure the following: 

1. All licences must be on a minimum 36-month term
2. Lite licences are not eligible — full licences only 
3. Licences must have a minimum RRP of £14 per user 
4. Customers must be net new to Fidelity Group 
5. Partners must opt-in and complete iPECS onboarding training with their BDM 

Let’s make Q3 your biggest yet. Connect. Earn. Thrive. 

To get started or for more details, speak to your BDM today and opt in to this fantastic opportunity.