Core Webex capabilities at a glance
Calls, meetings and messaging
AI-powered productivity
Enterprise-grade VoIP
Cisco Webex is a cloud-based unified communications platform that brings business calling, video meetings and team messaging together in one app. Webex Calling is the phone system within it: a hosted VoIP (Voice over Internet Protocol) service that replaces an on-site PBX (private branch exchange) with business numbers, call routing and voicemail delivered over the internet to desk phones, computers and mobiles.
For UK organisations moving away from ISDN (Integrated Services Digital Network), analogue lines or an ageing phone system, Webex is a way to modernise calling and collaboration in one step. Fidelity Group helps you choose the right Webex licences and devices, plans the move, and supports your team once you are live.
It suits small and medium-sized businesses, multi-site organisations and hybrid teams, including sales, service and other customer-facing teams who need to be reachable wherever they work.
A cloud phone system with business numbers, call queues, auto attendants and mobile and desktop apps.
Video meetings with live captions, noise removal and AI-generated summaries where your licence includes them.
Team spaces for chat, files and whiteboards that keep work moving between calls.
Cisco desk phones, headsets and meeting room devices, managed alongside your users.
A cloud contact centre for voice and digital channels, with AI for customers and agents.
One console to manage users, numbers, devices, policies and analytics.
Webex Meetings adds video conferencing to your business phone system, with a consistent experience whether people join from a meeting room, a laptop or a phone. The Cisco AI Assistant works in the background, so people can focus on the discussion rather than the minutes. Read more in our guide to AI-enabled business VoIP phone systems.
Webex works on the computers and mobiles your people already use, and on Cisco hardware designed for it, so you can keep a familiar office phone system where you need one. We advise on the right mix of desk phones, headsets and meeting room equipment for each role and room, and prepare devices before they reach your team.
I used to be a customer of one of the major UK networks. Billing or tech queries took a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.
Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!
We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.
My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.
We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.
I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.
I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.
We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.
Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.
Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.
Great company, helpful and always available when required.
Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.
October 12, 2026
Moving a phone system is a project, not a product swap. Our business VoIP migration process is planned with you, stage by stage, to keep disruption to a minimum.
Every business uses its phones differently. In a consultative meeting we look at your users, sites, numbers and current contract, then recommend the Webex licences and devices that fit your business.
