Author: John

WEBINAR: IT services + telecoms – the profit you’re missing!

Join us and many other IT businesses as we delve into the lucrative world of IT and telecoms partnering.  

This fascinating and highly engaging webinar is presented by Fidelity Group’s Head of Channel, Mark Grice and is especially for IT companies.

Date:  25 March 2025 

Time: 10.00am

In this webinar 

  • Discover why so many IT companies choose partnering
  • Hear how much other IT companies have earned from partnering with real-world examples
  • Learn from our experts how you can significantly increase your monthly revenue by selling new products to your existing customers.
  • Understand how easy it is to add and sell telecoms services to your customer base
  • Gain valuable knowledge about how to transform your business and take customer retention to the next level
  • See how many telecoms products, on average. an IT partner typically sells into their customers and what this means to their businesses

Partnering in Action

  • Delve into how telecoms marketing campaigns can be used to launch products into your customer base simply and quickly
  • Understand why partner portals are essential for partner communications
  • Gain valuable insights into how to create professional proposal documents for your products
  • Unlock essential product knowledge
  • See how to target your perfect customer profile
  • Recognise how to create value for your clients
  • Understand how to produce effective newsletters for your new partner products
  • Recognise where client incentives will be most effective
  • Understand how margin share works in partnering and how you can maximise your revenues from this
  • Uncover ways to efficiently bill your partner customers

Case Studies

  • Hear from our experts about real world partnerships that are generating revenues for companies
  • Discover how one partner earned a 4-figure payment from a telephone and broadband sale to their financial consultancy client
  • Learn how one partner earned 5-figure payment by switching their client’s energy supply to Fidelity Group
  • Find out how one partner earned a 4-figure payment by providing better payment solutions to their mobility stores client
  • Discover how many products, on average, our partners are now selling to their customers
  • See what types of companies are really excelling at partnering 

Getting started

  • Learn how to kick off your partnering programme
  • Find out how easy it is to get going and earning new revenues
  • Delve into lead generation for your customers existing customer accounts
  • Gain a detailed understanding of the products you will be selling
  • Access full marketing support across all products to make launching your new partnership seamless and simple
  • Unlock commission payments
  • Make money!

Please go to our Contact Page to register your interest in this outstanding seminar

Webinar FAQs

How long is the webinar?
The duration varies, but most webinars last between 30-40 minutes plus a Q&A session.

What platform will be used for the webinar?
Webex will be used for this event.

Do I need to register in advance?
Yes, most of our webinars require prior registration. A confirmation email with the link is usually sent upon registration or near the time of the event.

Will I receive a reminder before the event?
Yes, reminders are typically sent 24 hours and 1 hour before the webinar.

Will there be a Q&A session?
Yes, our webinar includes a Q&A session at the end

Can I interact with the speakers?
Yes. interaction is possible throughout the event.

Will my microphone and camera be on?
Typically, attendees are muted by default and cameras are not needed to attend as attendees are not shown.

Will the webinar be recorded?
Yes, most of our webinars are recorded.

WEBINAR: IoT Unleashed – How IoT partnering is driving business expansion and success in 2025

This fascinating and highly engaging webinar is presented by Fidelity Group’s Head of Operations and IoT expert, Donnovan Labuschagne and Fidelity Group’s Head of Channel, Mark Grice.

Date:  Wednesday 12 March 2025 

Time: 10.00am

Join us and many other businesses as we delve into the rapidly growing connected world of IoT.  

Why Attend? 

  • Discover what is drawing so many companies to the IoT marketplace in 2025  
  • Understand why the IoT marketplace must be part of your 2025 strategy 
  • Uncover the key ways to target this lucrative marketplace and succeed  
  • Find out to gain a competitive advantage in 2025 
  • Gain insights into how partnering will allow you to easy and simply access the IoT sector 

The IoT market and why it can’t be ignored 

  • Understand why IoT is one of the fastest growing tech sectors this decade and why it will continue to grow 
  • Uncover the key ways IoT is changing business operations and how it will affect your business 
  • See how the market has expanded massively and is how much growth there will be in the next 5 years 
  • Gain valuable insights into what’s happening in the IoT market today
  • Understand what type of companies use IoT
  • Find out what the four leading market sectors you should target are going to be in 2025 and beyond 

 Partnering – Unlocking the IoT market   

  • Find out why so many companies choose partnering to enter the IoT marketplace 
  • Find out what you need to become an IoT reseller 
  • Understand what you need to know about IoT before approaching the market 
  • Learn how you can become an expert in IoT and make a quick start  
  • Master the ongoing management of an IoT estate 
  • Supplying your customers with IoT SIMs – what you need to know 
  • Dive into how one management software platform will give you the edge over competitors  
  • Ultra long-term customers: Find out how long IoT customer typically stay with you and why 

Please go to our Contact Page to register your interest in this outstanding seminar

Webinar FAQs

How long is the webinar?
The duration varies, but most webinars last between 30-40 minutes plus a Q&A session.

What platform will be used for the webinar?
Webex will be used for this event.

Do I need to register in advance?
Yes, most of our webinars require prior registration. A confirmation email with the link is usually sent upon registration or near the time of the event.

Will I receive a reminder before the event?
Yes, reminders are typically sent 24 hours and 1 hour before the webinar.

Will there be a Q&A session?
Yes, our webinar includes a Q&A session at the end

Can I interact with the speakers?
Yes. interaction is possible throughout the event.

Will my microphone and camera be on?
Typically, attendees are muted by default and cameras are not needed to attend as attendees are not shown.

Will the webinar be recorded?
Yes, most of our webinars are recorded.

Fidelity Partner Survey 2025 

Every year we aim to improve our service to you, our partners and, to this end, we undertook our annual partner survey in January.  

With the biggest response from you that we’ve ever seen, we gathered a huge amount of positive feedback and gained some invaluable insights into partners’ requirements.  

If you were one of our partners who completed our 2025 survey, thank you. If you missed out and would still like to provide feedback on our service and products then you can still do so. Just click HERE and follow the link to our survey here. 

We’ll release full results of the partner survey in our next newsletter. 

Spoiler alert! One of the key areas that our partners were very interested in was IoT. And we’re already on the case with an IoT webinar on 5 March. Find out more HERE. 

Introducing SKY Broadband Services – Expanding Your Network Reach!

We’re thrilled to announce that Fidelity has partnered with SKY Broadband to bring you a fully aligned suite of broadband services, covering SoGEA, FTTP, and Ethernet Leased Lines!

By adding SKY to our broadband portfolio, we are significantly expanding network coverage, enabling you to offer better broadband solutions to your customers—especially in areas where coverage has been previously limited. This partnership means more reliable, high-speed connectivity and greater opportunities for you to grow your business.

Backed by Comcast, one of the largest communications and entertainment providers in the US, we have access to the latest technologies, investment and market leading partnerships.

  • Presence is over 2,800 Ethernet-enabled exchanges
  • 5,500Gb backhaul capacity
  • Over 80% exchanges are 100Gb enabled
  • 24/7 in-house management and engineering
  • 6,900km fibre optic cables
  • 52 data centre PoPs across the UK

Exclusive Early Access for Fidelity Partners!

As part of an exclusive early release, Fidelity has been selected for a 6-month pre-network launch, giving our partners priority access to SKY’s broadband services before they become widely available on the wholesale market later this year. This is a fantastic opportunity to get ahead of the competition and offer cutting-edge broadband solutions before anyone else!

To check availability and gain access for your customers, speak with your account management team today!

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how SKY Broadband Services can help your business, please Click here or call us today on 0800 840 6800.

Fidelity Group partners unlock more value with Microsoft Operator Connect

In today’s fast-moving business landscape, effective communication is key to success. As more businesses look to simplify and streamline their communications, Microsoft Teams Phone has quickly become the go-to solution. Now, with Operator Connect, you can take your Teams experience to the next level.

Why Choose Operator Connect?

  • Seamless Integration – Directly connects your Teams environment with Fidelity’s trusted voice network.
  • Enhanced Calling Capabilities – Make and receive calls effortlessly, with improved reliability and call quality.
  • User-Friendly Management – Easily handle calls with features like call transfer, hold, real-time call monitoring, and more.
  • Cost-Effective & Efficient – Maximize your investment in Microsoft Teams while reducing infrastructure complexity.

By leveraging Operator Connect, Fidelity Group partners can enhance their Microsoft Teams offering, boost productivity, and deliver an outstanding communication experience to their customers.

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how Microsoft Operator Connect can help your business, please Click here or call us today on 0800 840 6800.

How is IoT is transforming the transportation and logistics sector

In today’s fast-paced world, the Transportation and Logistics sector is evolving rapidly to keep up with the growing demand for efficiency and speed. As the backbone of trade and commerce, logistics requires innovative solutions to tackle challenges such as high operational costs, unpredictable demand, and environmental concerns. The Internet of Things (IoT) has emerged as a transformative force in this sector, reshaping how goods are moved and managed. In the UK, where transportation and logistics are vital to economic growth, IoT is proving invaluable for enhancing efficiency, reducing costs and meeting sustainability goals.

1. Real-Time Fleet Management

IoT-enabled sensors and GPS tracking devices give UK logistics companies the ability to monitor vehicle locations, speed, fuel consumption, and engine health in real time. This data provides insights into driver performance and vehicle maintenance needs, enabling better decision-making and route optimisation. By identifying the most efficient routes and minimising idle time, companies can save on fuel costs and reduce wear and tear on their vehicles. The transparency offered by IoT also enhances customer satisfaction, as clients can track their deliveries in real time, boosting accountability and trust.

2. Enhanced Asset Tracking and Inventory Management

One of the biggest challenges for logistics firms is managing inventory and ensuring assets are accounted for throughout the supply chain. IoT solutions provide real-time asset tracking using RFID and GPS tags, which helps companies monitor goods in transit and pinpoint their exact location. This level of visibility minimises the risk of lost or stolen items and helps prevent supply chain bottlenecks by allowing businesses to pre-emptively address any delays. In warehousing, IoT enables smart inventory management, where products are automatically scanned, counted, and stored, streamlining operations and ensuring accurate stock levels.

3. Predictive Maintenance for Reduced Downtime

Unexpected vehicle breakdowns can cause major delays, disrupt schedules, and add significant costs. IoT-enabled predictive maintenance tools monitor the health of transportation assets, from trucks and vans to trains and airplanes, by gathering data on engine performance, tire pressure, battery life and more. This data allows fleet managers to anticipate and resolve issues before they result in downtime, ultimately extending the life of vehicles, minimising maintenance costs, and improving overall operational efficiency. In the UK, where transportation delays can heavily impact supply chains, predictive maintenance is a game-changer.

4. Cold Chain Monitoring for Perishable Goods

For companies transporting temperature-sensitive goods such as food, pharmaceuticals, and chemicals, maintaining the cold chain is crucial. IoT sensors monitor the temperature, humidity, and vibration levels in storage units and vehicles, ensuring that goods remain within safe parameters. If any fluctuations occur, IoT systems can send alerts to fleet managers, allowing for immediate action to prevent spoilage. This not only preserves product quality but also helps companies comply with strict regulatory standards. In a market where the demand for fresh and high-quality goods is growing, IoT’s role in cold chain monitoring is increasingly valuable.

5. Improved Safety and Compliance

IoT enhances driver safety and regulatory compliance by collecting data on driver behaviour – including speed, braking patterns, and rest times. Fleet managers can use this data to coach drivers on safer practices, reducing the risk of accidents and ensuring compliance with the UK’s road safety and working-hour regulations. Additionally, automated IoT-enabled compliance reporting simplifies regulatory paperwork, helping companies stay up-to-date with health and safety requirements and reducing the risk of costly penalties.

6. Reduced Environmental Impact

IoT helps logistics companies reduce their environmental footprint. By optimising routes and reducing idle times, IoT-enabled fleet management systems minimise fuel consumption and lower CO₂ emissions. Furthermore, electric and hybrid vehicle fleets equipped with IoT sensors allow for more effective battery management, promoting the shift toward greener, low-emission transportation. By enabling smarter logistics, IoT is helping the UK’s logistics sector move toward a more sustainable future in line with the country’s ambitious environmental goals.

7. Data-Driven Decision Making

The wealth of data generated by IoT devices in transportation and logistics offers companies deep insights into their operations. Advanced analytics allow businesses to identify patterns and optimise processes across the supply chain. These insights can lead to improved demand forecasting, enhanced customer service, and better resource allocation. For logistics companies, where timely deliveries and efficient management are critical, data-driven decision-making is key to staying competitive.

The Road Ahead

As IoT adoption continues to grow in the UK, we can expect even more sophisticated solutions to emerge, Fidelity Group’s vM2M platform is a prime example of this, offering users the ability to obtain pricing and order IoT SIMs completely online, 24/7.

IoT’s impact on the transportation and logistics sector in the UK is profound. By improving visibility, enhancing safety, optimising costs, and promoting sustainability, IoT is driving an industry-wide transformation that benefits companies, consumers, and the environment alike.

The future of logistics in the UK is connected, efficient, and sustainable, thanks to the power of IoT.

This article was written by our team of IoT experts here at Fidelity Group. We support a wide range of business sectors with our outstanding IoT solution, which includes our market-leading software management platform, vM2M. If you would like to speak to one of our experts to find out how we can help your business, please Click here or call us today on 0800 840 6800.

High-speed broadband in Leicester and Reading

Reliable and fast internet is the backbone of successful businesses throughout Reading and Leicester.

Whether you’re a small or large enterprise, connectivity through broadband drives everything from communication and collaboration to customer service and operational efficiency.
As a forward-thinking telecoms provider, we are proud to announce that full-fibre broadband with speeds of up to 900Mbps is now available in Leicester and Reading, bringing transformative benefits to local businesses.

And lightning-fast speeds are just one of the benefits, but there are many others…

1. Enhanced productivity and efficiency

Cloud storage and software have become integral to business operations. Whether it’s collaborating on Google Workspace, accessing files in Dropbox, or using Microsoft Azure, full-fibre ensures instantaneous access to cloud-based platforms.

Seamless remote working is also a key benefit of high-speed broadband as businesses can support remote and hybrid working models more effectively. Employees can log in from home, share large files, and collaborate in real-time without worrying about sluggish connections.

2. Reliability

In any business today, there is nothing more frustrating than losing broadband connection. It not only affects your online activities but in businesses using VoIP telephone systems, it can also mean losing the ability to make or receive calls.

Fibre-optic cables are far less susceptible to interference and degradation than traditional and very old copper lines, offering a massively more reliable and stable connection. This is critical for businesses where even a few minutes of downtime can lead to significant losses and frustrations.

For customer-facing operations, this reliability can improve the overall customer experience, leading to greater satisfaction and retention.

4. Improved security

In an era of increasing cyber threats, data security is a top priority for businesses of all sizes. Full-fibre broadband can enhance your security by providing a stable platform for secure data transmission and real-time monitoring.
Full-fibre enables businesses to use more advanced security tools and protocols, such as firewalls, encryption, and VPNs, without compromising on speed or performance.
A faster, more reliable connection allows IT teams to monitor network traffic in real-time, helping to identify and respond to potential security threats more quickly.

5. Full-Fibre supports digital transformation

As businesses adopt digital tools and technologies, from artificial intelligence to Internet of Things (IoT) devices, having a high-speed, robust internet connection becomes essential. Full-fibre broadband is essential in supporting this digital transformation.

Businesses in sectors such as retail, healthcare and manufacturing can benefit from full-fibre by adopting new technologies that rely on fast, high-bandwidth internet. For example, IoT devices that track inventory, manage equipment or monitor customer behaviour need a fast and reliable connection to function optimally.

Access to fast internet also allows businesses to leverage big data analytics, using real-time data to make informed decisions and improve operational efficiency.

6. Boosting local business growth in Leicester and Reading

For businesses in Leicester and Reading, the rollout of full-fibre broadband means more than just faster internet. It’s an opportunity to grow and compete in a digital-first economy. It places businesses in Leicester and Reading in a highly competitive position.

7. Cost-effective connectivity for long-term growth

While upgrading to full-fibre broadband may seem like a significant investment, the long-term benefits far outweigh the costs. With faster speeds, increased productivity, and fewer disruptions, businesses can experience improved operational efficiency and better bottom-line performance.

Full fibre can reduce the need for expensive on-site IT infrastructure, as businesses can move more processes to the cloud. This helps cut down on hardware costs and maintenance.
As Reading and Leicester businesses grow, your internet needs will increase. Full-fibre broadband provides the scalability you need to accommodate more employees, devices, and services without additional overhead.

So, quite a lot more than lightning-fast speed!

In today’s hyper-connected world, having a high speed, full-fibre internet connection is no longer a luxury — it’s a necessity. The rollout of full-fibre broadband in Leicester and Reading now provides local businesses with a powerful tool to enhance productivity, improve customer experiences and support future growth.

If you’d like to be one of the many businesses switching to full-fibre broadband today, then why not call us and get started. All calls are free, and we can be contacted on 0800 640 8600.

What Welsh rugby can teach us about teamwork

With the autumn series fast approaching, rugby fans are excitedly buzzing as Freddie Thomas and Blair Murray—two uncapped players—join the Wales squad. Like a business upgrading its communication system, these new faces could catalyse something great in the matches ahead. Whether against Fiji, Australia, or South Africa, team dynamics can make all the difference. But it’s not just on the pitch where the right connections matter—solid communication is the backbone of any winning strategy, whether in rugby or the office.

Freddie Thomas, a Gloucester lock who has switched allegiance from England to Wales thanks to his Welsh grandparents, embodies the idea of adaptability—something we often see in business as well. Much like a hosted VoIP system, which allows a business to remain flexible and scale up as needed, Thomas brings experience from different teams and levels of play. His ability to slot seamlessly into the Welsh squad mirrors how VoIP integrates smoothly into business operations, ensuring every team member is connected and working toward the same goal.

Then there’s Blair Murray, the Scarlets wing, who qualifies for Wales through his mother, adding that bit of versatility every team craves. Just as a rugby winger needs to be quick on his feet and ready to react to whatever the game throws at him, your communication tools should be just as agile. With hosted VoIP, whether in the office or on the move, you’re always connected—much like a winger on the edge of the field, ready to catch that key pass and sprint for the try line. In business, as in rugby, staying connected no matter where you are can turn the tide in your favour.

Tackling Tough Opposition—On and Off the Field

Much like Wales will face formidable opponents in Fiji, Australia, and South Africa, businesses face their own challenges in today’s competitive environment. Success comes down to quick decision-making, solid communication, and seamless teamwork on the rugby pitch. This is where rugby and telecoms cross paths—without clear, reliable communication, even the best strategies can fall apart.

Just as Warren Gatland relies on players like Dewi Lake and Jac Morgan to lead the team, businesses rely on strong leadership to coordinate efforts. VoIP systems serve as the playmaker in a business environment, directing calls, forwarding important information, and ensuring no message gets dropped—much like a scrum-half setting up the play for a perfectly timed attack.

Training the Next Generation—And Keeping Teams Connected

Rugby teams constantly evolve, bringing in fresh talent while relying on experienced players to guide the way. This balance of experience and innovation is critical both in rugby and business. For Wales, uncapped players like Thomas and Murray represent the future of Welsh rugby, and their development will be crucial to the team’s long-term success. Likewise, a modern telecom system keeps businesses connected, allowing new employees to seamlessly integrate and benefit from the wisdom of more seasoned team members.

Remember how Rhodri Williams, after more than a decade, was recalled to the squad? It’s a reminder that staying in touch, even after years of absence, can lead to unexpected returns—just as VoIP allows businesses to reconnect with clients, no matter how long it’s been.

The Final Whistle—Prepare for Victory

Whether you’re preparing for a tough match or a challenging quarter in business, the fundamentals remain the same: teamwork, communication, and adaptability. The Wales rugby squad is gearing up for their autumn test series, with experienced players and newcomers ready to work together toward a common goal. Similarly, businesses that invest in robust communication systems, like hosted VoIP, can ensure their teams remain agile and united—ready to tackle whatever comes their way.

As we look forward to Wales taking on Fiji, Australia, and South Africa, remember that strong communication and reliable connections—whether in rugby or telecoms—are always the keys to success.

Wales Squad for the 2024 Autumn Series

Forwards:

  • Nicky Smith
  • Gareth Thomas
  • Kemsley Mathias
  • Ryan Elias
  • Dewi Lake (captain)
  • Evan Lloyd
  • Henry Thomas
  • Keiron Assiratti
  • Archie Griffin
  • Freddie Thomas
  • Christ Tshiunza
  • Ben Carter
  • Will Rowlands
  • Adam Beard
  • Taine Plumtree
  • James Botham
  • Jac Morgan
  • Tommy Reffell
  • Aaron Wainwright

Backs:

  • Tomos Williams
  • Rhodri Williams
  • Ellis Bevan
  • Sam Costelow
  • Gareth Anscombe
  • Ben Thomas
  • Nick Tompkins
  • Max Llewellyn
  • Eddie James
  • Owen Watkin
  • Mason Grady
  • Blair Murray
  • Rio Dyer
  • Josh Hathaway
  • Tom Rogers
  • Cameron Winnett

Let’s Talk Rugby and Telecom!

Want to chat about the Wales squad, upcoming matches, or how the right communication tools can help your business score a try? Book a call with me using my calendar link here so we can discuss all things rugby and telecoms! Let’s see how your local Welsh legend can help you make the right connections—both on the field and in your business!

Business phone systems and the 5 most common mistakes we see

Modern telephone systems offer an amazing range of benefits for your business, but as with any such system, it’s important that you know how to make the most of it. Below are the 5 most common errors we see companies making. Are you making these mistakes too?

Network quality
Modern digital phone systems rely heavily on a strong and stable network to ensure you always have high-quality calls. To ensure this is achieved, dedicate specific bandwidth for this and set up your broadband data to prioritise phone calls. And, if possible, use wired ethernet connections.

Make sure you use advanced call features
Your phone systems should have a range of features that will help the operational running of your business and optimise customer calls. These are the 4 most common errors we see here:

• Call Forwarding to route calls to other numbers or mobile devices is not utilised.
• Automated call routing to greet customers professionally is not utilised.
• On many systems, voicemails can now be automatically sent to emails however this is rarely used.
• Call recording is essential to improve customer service and yet this is often not implemented.

Compatible phones
The latest phone systems require the very latest handsets to ensure they work smoothly and so investing in VoIP-compatible desk phones, headsets, or softphones will enhance call quality. Do you have these?
Also, and a facility that is rarely used, are mobile apps which allow staff to stay connected even when away from the office.

Look at your call data
Modern phone systems come equipped with a host of reporting information. Despite this companies often fail to look at the information their phone system provides to help them understand and resolves issues within your operational team and customer communications.

Integrate your phone system with other business tools
And finally, modern digital telephone systems are not stand-alone systems, they can integrate with a wide range of other digital systems, from CRM systems to helpdesk software. The more you can integrate your phone with these, the more efficient your business will be. If you’re not doing this, now is the time to do so. You can be sure your competitors will be!

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how we can help your business, please Click here or call us today on 0800 840 6800.

How IoT is empowering the EV charging industry

As electric vehicles (EVs) surge in popularity worldwide, the demand for efficient and scalable EV charging infrastructure has never been higher.
In the UK, the push toward carbon neutrality by 2050, bolstered by government incentives and the gradual phasing out of petrol and diesel cars, has accelerated the development of EV charging networks. However, the key to making these installations more effective, reliable, and future-ready lies in integrating Internet of Things (IoT) technology. Here’s why IoT is crucial for the success of EV charging systems.

Smart Energy Management

IoT enables remote real-time monitoring and dynamic energy management across charging stations, which is essential as the number of EVs grows. EV chargers place significant demand on the electrical grid, especially during peak usage times. By deploying IoT-enabled sensors and controllers, charging stations can:

• Balance loads to prevent grid overloads.
• Optimise energy distribution by adjusting the power flow based on the number of connected vehicles and their charging needs.
• Integrate with renewable energy sources, such as solar panels, to use clean energy and reduce costs.
This smart energy management not only ensures a smooth charging experience for EV owners but also helps grid operators maintain stability and efficiency.

Predictive maintenance and reduced downtime

For EV charging infrastructure to be reliable, it’s crucial that chargers remain operational at all times. IoT plays a pivotal role in minimising downtime through predictive maintenance. By continuously monitoring the health of the chargers, IoT systems can:

  • Identify potential issues such as wear and tear or overheating before they cause failures.
  • Send alerts to operators about necessary repairs or replacements.
  • Schedule maintenance proactively, reducing the chance of unexpected outages.
  • Warn of any data connectivity outages

This proactive approach significantly reduces downtime, enhances user satisfaction, and ensures the longevity of charging equipment.

Improved user experience

IoT elevates the user experience in EV charging installations in multiple ways:
• Real-time data and app integration: Through IoT-connected platforms, EV owners can check charger availability, charging speeds, and estimated time to full charge. Mobile apps can also help users locate the nearest available chargers, book a slot, and pay seamlessly.
• Personalised charging options: By recognising individual vehicles or user profiles, IoT systems can tailor the charging experience, offering custom settings like preferred charging speeds or payment methods.
• Dynamic pricing and energy use insights: EV drivers can receive real-time notifications about charging costs and energy usage, allowing them to make more informed decisions.
This interconnected experience builds loyalty, ensuring users come back to stations that offer reliability and ease of use.

Enhanced security and data protection

IoT in EV charging installations adds another layer of security to the ecosystem. IoT-enabled systems can:

  • Monitor and prevent unauthorised access to chargers.
  • Secure payment transactions through encrypted communication between the vehicle, charger, and backend systems.
  • Safeguard user data by complying with data protection standards, ensuring EV owners’ privacy and the security of their information.

As the IoT in EV infrastructure grows, implementing security measures becomes essential to protect against cyber threats and maintain customer trust.

Scalability and future-proofing

As EV adoption increases, charging networks need to scale. IoT plays a critical role in this by enabling flexible, scalable systems. With IoT:

  • New chargers can be added easily to existing networks, with remote configuration and management capabilities.
  • Data-driven insights allow operators to plan future installations based on real-time usage patterns and demand forecasting.
  • Adapting to new technologies becomes seamless, as IoT infrastructure can integrate upcoming advancements like wireless or ultra-fast charging without major overhauls.

IoT helps future-proof the infrastructure, making it adaptable to both market demands and technological progress.

Sustainability and Environmental Benefits

The combination of IoT and EV charging also supports broader environmental goals:

  • Energy efficiency: By optimising energy consumption, IoT reduces unnecessary waste and ensures that electricity is used efficiently, especially when integrated with renewable energy sources.
  • Data for sustainability: IoT-enabled charging systems can track the carbon footprint of each charge and offer insights into the use of green energy, helping companies and users meet sustainability targets.

By promoting cleaner energy use and optimising infrastructure performance, IoT can help position EV charging networks as a key part of the UK’s sustainability efforts.

Summary

The integration of IoT into EV charging installations is not just a luxury—it’s a necessity for building an efficient, reliable, and scalable charging ecosystem. As EV adoption rises and the demand for smarter energy solutions grows, IoT-enabled chargers will ensure better energy management, improved user experiences, enhanced security, and the ability to scale for future needs. Companies that invest in IoT solutions for their EV charging infrastructure are setting themselves up for long-term success, aligning with both technological advances and sustainability goals.

At Fidelity Group we specialise in providing IoT solutions that can help your business stay ahead of the curve in the rapidly evolving world of EV charging. Our expertise ensures that your installations are not only future-proof but also optimised for maximum performance and user satisfaction. Contact us today to learn how we can help you build smarter, more efficient EV charging networks.

What our customers have to say.

★ ★ ★ ★ ★
George

/Business Manager

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

★ ★ ★ ★ ★
AA Lighting Group.

/Business Manager

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

★ ★ ★ ★ ★
Emma

/Business Manager

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

★ ★ ★ ★ ★
George Serbanescu

/Business Manager

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

★ ★ ★ ★ ★
Gwen S

/Business Manager

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

★ ★ ★ ★ ★
Julia Connely

/Business Manager

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

★ ★ ★ ★ ★
Mac McGlone

/Business Manager

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

★ ★ ★ ★ ★
Richard Davies

/Business Manager

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

★ ★ ★ ★ ★
Matthew Finn

/Business Manager

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

★ ★ ★ ★ ★
Neeta Patel

/Business Manager

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

★ ★ ★ ★ ★
Mike Hawkes

/Business Manager

Great company, helpful and always available when required.

★ ★ ★ ★ ★
Kevin Dowling

/Business Manager

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

In the Media

Press releases, blogs and videos

A 2026 Guide to AI-Enabled Business VoIP Phone Systems in the UK

May 6, 2026

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Business SIMs vs Consumer SIMs: Cost, Risk and Support for UK Businesses

May 6, 2026

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