Still have customers on Collaborate? Time is running out to migrate them to Webex.
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Author: John
We’re excited to confirm our new partnership with EE, the UK’s fastest and most widely used mobile network. If you missed the original announcement, now’s the time to take notice.
You can now offer all four major UK networks through your partnership with Fidelity Group – all on a single bill and with market-leading commercials.
With pricing from just £9.00 per month, our mobile proposition means none of your csutomers are out of reach. It’s your chance to win more mobile business and grow your revenue.
See how EE compares with Vodafone, Virgin and Three
As part of our ongoing updates to the Gamma handset range, we wanted to let you know that we are approaching the end of sale for the Poly (HP) VVX150.
While this device will continue to be fully supported by both Poly and Gamma in line with our device lifecycle policies, stock is now limited and once current stock is depleted, the VVX150 will no longer be available to order via the Gamma Portal.
What this means for you
Horizon Orders: We recommend transitioning to the Poly (HP) Edge E100, now available to order. This modern device is designed to meet the needs of entry-level users while offering a great feature set.
If you need support or would like to explore any of the topics above in more detail, please contact your Account Manager.
Fidelity Group Partner Programme – Your Growth Is Our Mission
If you’ve missed our emails, then you’ll be behind the curve on the start to our F1 competition – but it’s not too late.
All you have to do is sell just 20 Horizon hosted telephony licences between 1 May and 30 June 2025 and you’ll earn a VIP ticket to the British Grand Prix at Silverstone on Friday 4 July.
This is not just any race day; it’s a full VIP hospitality experience!
With only 8 spots available, it’s first to the finish line so get going! Speak to your account manager today.
Terms and conditions apply. This incentive is only applicable for net new customers
This fascinating and highly engaging webinar is presented by Fidelity Group’s Head of Operations and IoT expert, Donnovan Labuschagne and Fidelity Group’s Head of Channel, Mark Grice.
Date: Wednesday 12 March 2025
Time: 10.00am
Join us and many other businesses as we delve into the rapidly growing connected world of IoT.
Why Attend?
- Discover what is drawing so many companies to the IoT marketplace in 2025
- Understand why the IoT marketplace must be part of your 2025 strategy
- Uncover the key ways to target this lucrative marketplace and succeed
- Find out to gain a competitive advantage in 2025
- Gain insights into how partnering will allow you to easy and simply access the IoT sector
The IoT market and why it can’t be ignored
- Understand why IoT is one of the fastest growing tech sectors this decade and why it will continue to grow
- Uncover the key ways IoT is changing business operations and how it will affect your business
- See how the market has expanded massively and is how much growth there will be in the next 5 years
- Gain valuable insights into what’s happening in the IoT market today
- Understand what type of companies use IoT
- Find out what the four leading market sectors you should target are going to be in 2025 and beyond
Partnering – Unlocking the IoT market
- Find out why so many companies choose partnering to enter the IoT marketplace
- Find out what you need to become an IoT reseller
- Understand what you need to know about IoT before approaching the market
- Learn how you can become an expert in IoT and make a quick start
- Master the ongoing management of an IoT estate
- Supplying your customers with IoT SIMs – what you need to know
- Dive into how one management software platform will give you the edge over competitors
- Ultra long-term customers: Find out how long IoT customer typically stay with you and why
Please go to our Contact Page to register your interest in this outstanding seminar
Webinar FAQs
How long is the webinar?
The duration varies, but most webinars last between 30-40 minutes plus a Q&A session.
What platform will be used for the webinar?
Webex will be used for this event.
Do I need to register in advance?
Yes, most of our webinars require prior registration. A confirmation email with the link is usually sent upon registration or near the time of the event.
Will I receive a reminder before the event?
Yes, reminders are typically sent 24 hours and 1 hour before the webinar.
Will there be a Q&A session?
Yes, our webinar includes a Q&A session at the end
Can I interact with the speakers?
Yes. interaction is possible throughout the event.
Will my microphone and camera be on?
Typically, attendees are muted by default and cameras are not needed to attend as attendees are not shown.
Will the webinar be recorded?
Yes, most of our webinars are recorded.
Every year we aim to improve our service to you, our partners and, to this end, we undertook our annual partner survey in January.
With the biggest response from you that we’ve ever seen, we gathered a huge amount of positive feedback and gained some invaluable insights into partners’ requirements.
If you were one of our partners who completed our 2025 survey, thank you. If you missed out and would still like to provide feedback on our service and products then you can still do so. Just click HERE and follow the link to our survey here.
We’ll release full results of the partner survey in our next newsletter.
Spoiler alert! One of the key areas that our partners were very interested in was IoT. And we’re already on the case with an IoT webinar on 5 March. Find out more HERE.
We’re thrilled to announce that Fidelity has partnered with SKY Broadband to bring you a fully aligned suite of broadband services, covering SoGEA, FTTP, and Ethernet Leased Lines!
By adding SKY to our broadband portfolio, we are significantly expanding network coverage, enabling you to offer better broadband solutions to your customers—especially in areas where coverage has been previously limited. This partnership means more reliable, high-speed connectivity and greater opportunities for you to grow your business.
Backed by Comcast, one of the largest communications and entertainment providers in the US, we have access to the latest technologies, investment and market leading partnerships.
- Presence is over 2,800 Ethernet-enabled exchanges
- 5,500Gb backhaul capacity
- Over 80% exchanges are 100Gb enabled
- 24/7 in-house management and engineering
- 6,900km fibre optic cables
- 52 data centre PoPs across the UK
Exclusive Early Access for Fidelity Partners!
As part of an exclusive early release, Fidelity has been selected for a 6-month pre-network launch, giving our partners priority access to SKY’s broadband services before they become widely available on the wholesale market later this year. This is a fantastic opportunity to get ahead of the competition and offer cutting-edge broadband solutions before anyone else!
To check availability and gain access for your customers, speak with your account management team today!
This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how SKY Broadband Services can help your business, please Click here or call us today on 0800 840 6800.
In today’s fast-moving business landscape, effective communication is key to success. As more businesses look to simplify and streamline their communications, Microsoft Teams Phone has quickly become the go-to solution. Now, with Operator Connect, you can take your Teams experience to the next level.
Why Choose Operator Connect?
- Seamless Integration – Directly connects your Teams environment with Fidelity’s trusted voice network.
- Enhanced Calling Capabilities – Make and receive calls effortlessly, with improved reliability and call quality.
- User-Friendly Management – Easily handle calls with features like call transfer, hold, real-time call monitoring, and more.
- Cost-Effective & Efficient – Maximize your investment in Microsoft Teams while reducing infrastructure complexity.
By leveraging Operator Connect, Fidelity Group partners can enhance their Microsoft Teams offering, boost productivity, and deliver an outstanding communication experience to their customers.
This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how Microsoft Operator Connect can help your business, please Click here or call us today on 0800 840 6800.
With the autumn series fast approaching, rugby fans are excitedly buzzing as Freddie Thomas and Blair Murray—two uncapped players—join the Wales squad. Like a business upgrading its communication system, these new faces could catalyse something great in the matches ahead. Whether against Fiji, Australia, or South Africa, team dynamics can make all the difference. But it’s not just on the pitch where the right connections matter—solid communication is the backbone of any winning strategy, whether in rugby or the office.
Freddie Thomas, a Gloucester lock who has switched allegiance from England to Wales thanks to his Welsh grandparents, embodies the idea of adaptability—something we often see in business as well. Much like a hosted VoIP system, which allows a business to remain flexible and scale up as needed, Thomas brings experience from different teams and levels of play. His ability to slot seamlessly into the Welsh squad mirrors how VoIP integrates smoothly into business operations, ensuring every team member is connected and working toward the same goal.
Then there’s Blair Murray, the Scarlets wing, who qualifies for Wales through his mother, adding that bit of versatility every team craves. Just as a rugby winger needs to be quick on his feet and ready to react to whatever the game throws at him, your communication tools should be just as agile. With hosted VoIP, whether in the office or on the move, you’re always connected—much like a winger on the edge of the field, ready to catch that key pass and sprint for the try line. In business, as in rugby, staying connected no matter where you are can turn the tide in your favour.
Tackling Tough Opposition—On and Off the Field
Much like Wales will face formidable opponents in Fiji, Australia, and South Africa, businesses face their own challenges in today’s competitive environment. Success comes down to quick decision-making, solid communication, and seamless teamwork on the rugby pitch. This is where rugby and telecoms cross paths—without clear, reliable communication, even the best strategies can fall apart.
Just as Warren Gatland relies on players like Dewi Lake and Jac Morgan to lead the team, businesses rely on strong leadership to coordinate efforts. VoIP systems serve as the playmaker in a business environment, directing calls, forwarding important information, and ensuring no message gets dropped—much like a scrum-half setting up the play for a perfectly timed attack.
Training the Next Generation—And Keeping Teams Connected
Rugby teams constantly evolve, bringing in fresh talent while relying on experienced players to guide the way. This balance of experience and innovation is critical both in rugby and business. For Wales, uncapped players like Thomas and Murray represent the future of Welsh rugby, and their development will be crucial to the team’s long-term success. Likewise, a modern telecom system keeps businesses connected, allowing new employees to seamlessly integrate and benefit from the wisdom of more seasoned team members.
Remember how Rhodri Williams, after more than a decade, was recalled to the squad? It’s a reminder that staying in touch, even after years of absence, can lead to unexpected returns—just as VoIP allows businesses to reconnect with clients, no matter how long it’s been.
The Final Whistle—Prepare for Victory
Whether you’re preparing for a tough match or a challenging quarter in business, the fundamentals remain the same: teamwork, communication, and adaptability. The Wales rugby squad is gearing up for their autumn test series, with experienced players and newcomers ready to work together toward a common goal. Similarly, businesses that invest in robust communication systems, like hosted VoIP, can ensure their teams remain agile and united—ready to tackle whatever comes their way.
As we look forward to Wales taking on Fiji, Australia, and South Africa, remember that strong communication and reliable connections—whether in rugby or telecoms—are always the keys to success.
Wales Squad for the 2024 Autumn Series
Forwards:
- Nicky Smith
- Gareth Thomas
- Kemsley Mathias
- Ryan Elias
- Dewi Lake (captain)
- Evan Lloyd
- Henry Thomas
- Keiron Assiratti
- Archie Griffin
- Freddie Thomas
- Christ Tshiunza
- Ben Carter
- Will Rowlands
- Adam Beard
- Taine Plumtree
- James Botham
- Jac Morgan
- Tommy Reffell
- Aaron Wainwright
Backs:
- Tomos Williams
- Rhodri Williams
- Ellis Bevan
- Sam Costelow
- Gareth Anscombe
- Ben Thomas
- Nick Tompkins
- Max Llewellyn
- Eddie James
- Owen Watkin
- Mason Grady
- Blair Murray
- Rio Dyer
- Josh Hathaway
- Tom Rogers
- Cameron Winnett
Let’s Talk Rugby and Telecom!
Want to chat about the Wales squad, upcoming matches, or how the right communication tools can help your business score a try? Book a call with me using my calendar link here so we can discuss all things rugby and telecoms! Let’s see how your local Welsh legend can help you make the right connections—both on the field and in your business!
Modern telephone systems offer an amazing range of benefits for your business, but as with any such system, it’s important that you know how to make the most of it. Below are the 5 most common errors we see companies making. Are you making these mistakes too?
Network quality
Modern digital phone systems rely heavily on a strong and stable network to ensure you always have high-quality calls. To ensure this is achieved, dedicate specific bandwidth for this and set up your broadband data to prioritise phone calls. And, if possible, use wired ethernet connections.
Make sure you use advanced call features
Your phone systems should have a range of features that will help the operational running of your business and optimise customer calls. These are the 4 most common errors we see here:
• Call Forwarding to route calls to other numbers or mobile devices is not utilised.
• Automated call routing to greet customers professionally is not utilised.
• On many systems, voicemails can now be automatically sent to emails however this is rarely used.
• Call recording is essential to improve customer service and yet this is often not implemented.
Compatible phones
The latest phone systems require the very latest handsets to ensure they work smoothly and so investing in VoIP-compatible desk phones, headsets, or softphones will enhance call quality. Do you have these?
Also, and a facility that is rarely used, are mobile apps which allow staff to stay connected even when away from the office.
Look at your call data
Modern phone systems come equipped with a host of reporting information. Despite this companies often fail to look at the information their phone system provides to help them understand and resolves issues within your operational team and customer communications.
Integrate your phone system with other business tools
And finally, modern digital telephone systems are not stand-alone systems, they can integrate with a wide range of other digital systems, from CRM systems to helpdesk software. The more you can integrate your phone with these, the more efficient your business will be. If you’re not doing this, now is the time to do so. You can be sure your competitors will be!
This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how we can help your business, please Click here or call us today on 0800 840 6800.
