Having a reliable and flexible phone system is more important than ever.
One solution that has grown in popularity over the last decade is hosted telephony. But what exactly is it, and why are so many businesses making the switch? Let’s break it down.
Hosted telephony explained
Hosted telephony is a modern alternative to traditional phone systems. Instead of using a private telephone systems with equipment on site, your phone system is hosted in the cloud. That means your calls are made over the internet using a technology called VoIP (Voice over Internet Protocol).
Put simply, your business phones connect to a secure data centre operated by a provider like Fidelity Group, which manages all the behind the scenes infrastructure. You still use desk phones, softphones (computers with headsets for example) or mobile apps – but all the technology powering them is cloud based.
Why it matters for your business
One of the biggest advantages of hosted telephony is flexibility. Whether your team is in the office, working remotely or on the move, they can make and receive calls from anywhere with an internet connection.
It’s also scalable. As your business grows, adding new users or locations is quick and easy – no need for expensive hardware upgrades.
And then there’s cost. Hosted systems typically come with lower upfront costs and predictable monthly pricing. You avoid the capital expense of traditional systems and pay only for what you use.
Key benefits of hosted telephony
- Business continuity – Stay connected even if your office is affected by an outage
- Professional image – Use features like auto attendants, call forwarding and voicemail to email
- Remote working ready – Enable hybrid working without compromising communication
- Easy management – Admin tools let you make changes quickly without needing a technician
- Better customer service – Route calls smartly and reduce missed calls
Why choose Fidelity Group?
At Fidelity Group, we specialise in delivering hosted telephony solutions tailored to your business needs. We understand that one size does not fit all, which is why we work closely with our clients to provide systems that improve communication, boost efficiency and support long term growth.
With expert support, enterprise grade security and a focus on delivering real value, we help businesses of all sizes modernise their communications with confidence.
Ready to switch?
Hosted telephony is not just a trend – it’s the future of business communication, already in use by millions of businesses. If you’re looking for a smarter, more flexible and cost effective way to manage your phone system, Fidelity Group is here to help.
Get in touch with our team today to find out how we can transform your business communication on 0800 840 6800.
