What is EPOS? | Electronic Point of Sale | Fidelity Group UK

What is EPOS?

EPOS stands for Electronic Point of Sale, it is a computerised system that is traditionally used in retail or hospitality but can be used anywhere customers are paying for goods or services.

  • These systems have many advantages:
  • Assists in your business decision by allowing you to have up to date information on hand such as when you need it
  • Improves customer experience
  • Allows for better stock control and forecasting
  • Prevents loss of revenue due to human error

How does EPOS work?

An Epos system is made up of two main elements – hardware and software. Many different components can be combined into a system, most solutions consist of different components including:

  • A computer to run the software, anything from a mobile phone to a tablet or a dedicated touchscreen display
  • Cash Drawer
  • Receipt printer

Other add-ons include barcode scanners, kitchen printers, or mobile devices to take orders at tables but a card machine is the most popular that connects you directly to your EPOS.

The software is the brains of the operation recording all the transactions and storing data that you can use later such as product trends. Loyalty programs, accounting packages, and ordering apps can be integrated – to be re-visited in a later edition.

A good quality EPOS system will not only be an asset to your business it will also help improve your profitability and make life as a business owner that little bit easier.

Get in touch and one of our experts will provide a free consultation.

Credit article: Modern World Solutions

Testimonials

What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

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