The PSTN Switch Off: Embracing the Future of Telephony

The copper wire telephone network has been the backbone of communications since 1876. However, a significant change is on the horizon. In 2025, BT Openreach will switch off the Public Switched Telephone Network (PSTN), requiring everyone to transition from PSTN-based services to alternative solutions.

The Future: Voice over Internet Protocol (VoIP)
The primary alternative to PSTN is Voice over Internet Protocol (VoIP), a technology that transmits voice calls and data using an internet connection. This switch marks a major step towards the United Kingdom’s mass IP-network migration, with VoIP core networks set to replace all legacy PSTN services in just a few years.

Embracing the Future of Telephony
To stay ahead of the curve, consumers should consider replacing their landlines with VoIP before the PSTN switch-off in 2025. This transition will ensure uninterrupted communication and provide access to the numerous benefits of VoIP technology, such as cost savings, increased flexibility, and advanced features.

Interactive PSTN Stop Sell Map – Priority Exchanges
Openreach is working in parallel to switch off the PSTN network and roll out their fibre broadband network. To expedite this transition, they have identified and published a list of Priority Exchanges throughout the British Isles, focusing their efforts on rolling out Fibre-to-the-Premises (FTTP).

When FTTP is available to more than 75% of properties within the catchment of an exchange, Openreach will move to Stop Sell with WLR products. This means that businesses and consumers will need to move to an IP service for new orders.

November 2017

BT Openreach announces its intention to switch off the PSTN in 2025.

December 2020 – Salisbury Stop Sell

Customers in Salisbury cannot purchase new ISDN lines or add new features.

October 2021 – 169 Exchanges Stop Sell

Customers across 169 locations cannot purchase new ISDN lines or add new features.

April 2023 Salisbury and Mildenhall End of Life process begins

Customers using the PSTN network in Salisbury and Mildenhall will have reduced service leading to a complete cease of service.

September 2023 – UK Stop Sell

Customers across the whole country cannot purchase new ISDN lines or add features.

December 2025 – UK End of Life

The PSTN network is completely switched off across the UK.

The PSTN switch-off in 2025 marks a significant shift in the world of telephony. By embracing VoIP technology and staying informed about the Priority Exchanges and Stop Sell dates, businesses can ensure a smooth transition and continue to enjoy reliable communication services in the future. 

Contact us today for a seamless transition for your business.

Testimonials

What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

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