SIP trunk services provide a highly-flexible alternative to ISDN, compatible with all leading IP PBX brands in the UK market, ensuring your PBX hardware works seamlessly with our network service. Compared to ISDN, Fidelity’s SIP trunk services are more cost-effective on a per-channel basis and offer greater flexibility in terms of telephone numbers and locations. Additionally, they are quicker to install and deliver robust business continuity, ensuring your business never loses calls.

Any business with a PBX can switch to our SIP solutions and immediately benefit from a more flexible, affordable, and resilient phone service.

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SIP Trunk Call Image
SIP Trunk Call Manager

Delivers a robust business continuity solution, consolidating all your numbers onto a single platform to ensure you never miss a call. Our cloud-based call control system allows you to automatically route calls to predefined destinations such as colleagues, mobile devices, hunt groups, or call queues.

Equip yourself with a powerful tool that not only enhances your business communications but also provides peace of mind through comprehensive fraud protection and advanced call reporting capabilities. Optimise your business operations and never miss a critical call again.

A comprehensive portfolio of business features, combined with user-friendly control via a mobile app, creating a powerful solution for modern enterprises.
  • Call Queuing: Efficiently manage incoming calls with advanced call queuing.
  • Voicemail: Ensure no call goes unanswered with integrated voicemail.
  • Announcements: Keep callers informed with customizable announcements.
  • Call Divert: Seamlessly divert calls on busy, no reply, or failure conditions.
  • Day and Time of Day Routing: Automate call routing based on specific times of the day.
  • Date Routing: Manage calls effectively with date-specific routing.
  • Interactive Voice Response (IVR): Enhance caller experience with IVR menus.
  • Shortcuts: Quickly access key features and functions with customisable shortcuts.
  • Hunt Groups: Distribute calls across multiple lines with hunt groups.
  • Destination/Pass-Through: Direct calls to specific destinations or pass them through as needed.
  • Notification: Stay informed with real-time call notifications.
  • Advanced Statistics: Gain insights with detailed call reporting and statistics.
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Testimonials

What our customers have to say.

★ ★ ★ ★ ★
George

/Business Manager

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

★ ★ ★ ★ ★
AA Lighting Group.

/Business Manager

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

★ ★ ★ ★ ★
Emma

/Business Manager

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

★ ★ ★ ★ ★
George Serbanescu

/Business Manager

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

★ ★ ★ ★ ★
Gwen S

/Business Manager

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

★ ★ ★ ★ ★
Julia Connely

/Business Manager

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

★ ★ ★ ★ ★
Mac McGlone

/Business Manager

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

★ ★ ★ ★ ★
Richard Davies

/Business Manager

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

★ ★ ★ ★ ★
Matthew Finn

/Business Manager

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

★ ★ ★ ★ ★
Neeta Patel

/Business Manager

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

★ ★ ★ ★ ★
Mike Hawkes

/Business Manager

Great company, helpful and always available when required.

★ ★ ★ ★ ★
Kevin Dowling

/Business Manager

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

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If you’d like to find out more, why not call us now on 0800 840 6800 or simply fill in our contact form below and we’ll be in touch.

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