2025 February 28
We are writing to inform you that, effective from 1st April 2025, there will be a change in the pricing of services provided by Fidelity Group. As a result of regulatory changes, supplier increases, and market conditions, a price increase of 6.4% will be applied to all services (including hosted rentals, mobile rentals, and connectivity charges). Please note that any services that were increased in January of this year will not receive a further increase.
If you have any questions or require further clarification, please do not hesitate to reach out to your account manager. We appreciate your continued support and thank you for choosing Fidelity Group.
2024 December 01
Due to multiple increases received from Gamma Telecom Plc, we have no option but to pass through some increases to our customers, as follows:
- Call Recording:
- A 1.7% increase on all recurring charges for Business and Compliant Call Recording.
- A 5% increase on all recurring charges for legacy Call Recording services.
- Horizon Call Centre:
- A £2.00 increase per bolt-on per month for Call Centre and Call Agent.
- Horizon Contact subscriptions will remain unchanged.
- International Inbound and International SIP:
- A CPI Increase on all recurring and one-off events.
- IPDC and STCM:
- A 3.9% increase on endpoints ordered from 1st January 2023 and those whose initial term has elapsed, effective 1st January 2025.
- Legacy Broadband Services:
- A 10% increase on all monthly rental fees (excluding SoGEA and FTTP circuits).
- Mobile and Hosted Mobile:
- A 5.6% increase on all recurring and one-off events for SIM-based and Cloud Mobile Services.
- MyInbound:
- A 3.9% increase on all recurring and one-off events.
2024 March 01
As a result of ongoing inflationary issues affecting the economy and the telecoms industry, our suppliers have levied price increases which we are regretfully passing on. The following services are impacted:
+8.9% on mobile services on EE network
+10% for data services and standard SIP trunks with Voiceflex
+15% on legacy broadband services on BT Wholesale network
2023 December 01
While we continue our work to deliver you exceptional service, at great value, there are certain points where we are no longer able to absorb cost increases from our suppliers.
This is one of those points. Gamma Telecom plc has imposed a range of increases to their charges, which will come into effect from January 1st 2024, or later, as detailed. The changes are:
- Business and Compliant Call Recording:
- 10% increase on all recurring charges.
- Directory Entry Listings:
- 10% increase on all charges, with increase being effective from the next annual renewal of each entry.
- Ethernet Services:
- 10% increase on all monthly rental fees.
- Horizon:
- £0.50 increase for Call Centre and Call Agent bolt-ons per month, while Horizon Contact subscriptions remain unchanged.
- International Inbound and International SIP:
- 10% increase on all recurring and one-off events.
- IPDC and STCM Add-ons and Connection Fees:
- 10% increase on all add-ons and connection fees for IPDC and STCM SIP trunking variants.
- IPDC and STCM Channel Rentals:
- CPI Increase of 6.7% on monthly channel rental fees for existing IPDC and STCM SIP trunking variants.
- Legacy Broadband Services:
- 15% increase on all monthly rental fees for mainline broadband services (excluding SoGEA and FTTP circuits).
- Legacy Call Recording:
- 20% increase on all recurring charges.
- Mobile Services:
- 10.6% increase on all recurring and one-off events.
2023 March 01
Due to multiple further supplier increases, we have no option but to pass through some increases to our customers from 01/04/2023, as follows:
- O2
- An increase of 13.4% on all new and existing rental charges including bolt-ons.
- Vodafone
- An increase of 14.4% on all new and existing rental charges including bolt-ons.
- Microsoft Office
- Microsoft recently confirmed from 1st April 2023 they’ll increase GBP pricing on all Microsoft Cloud services by 9%. These changes apply to both new subscriptions and existing subscription renewals.
- Other charges
- An increase of 10% (linked to the January 2023 CPI rate of inflation) will be added to all other monthly charges, excluding those services increased in January 2023.
2022 December 01
Due to multiple increases received from Gamma Telecom Plc, we have no option but to pass through some increases to our customers from 01/01/2023, as follows:
- Directory Entry Charges:
- Increase on all new and existing Bold Entries to £612.20 and Ordinary Charges to £306.13.
- Data Circuits (Ethernet):
- Increase of 2.5% to the monthly rental charges on all new and existing.
- Call Charges:
- An increase of 20% to all the call charges.
- International Inbound:
- Increase of 10% to the monthly charges.
- International SIP:
- Increase of 10% to the monthly charges.
- Legacy Broadband:
- Increase of 15% to all ADSL, FTTC and IPStream circuits.
- SIP Channel Rentals – IPDC and STCM:
- Increase of 10% to all monthly recurring charges.
2022 May 01
Further to our communication dated 01/03/2022 and in response to further price increases, please see below details of O2 price adjustments, which will apply from 1st July 2022.
A fixed uplift of 7.5% will be implemented on all monthly rental charges across all connections on O2. This will include Line Rentals, Bolt-ons and Shared Data Bundles. Please note, that out of bundle call charges and daily service fees are excluded from this adjustment.
