Unlock the full potential of Microsoft Teams with Operator Connect, a comprehensive solution for PSTN calling and advanced call control features. Designed to seamlessly integrate with Microsoft Teams, Operator Connect provides robust VoIP connectivity through Gamma’s extensive network, enabling both inbound and outbound telephony to national and international destinations.
Operator Connect ensures direct traffic flows and exceptional quality of service between Microsoft and Gamma via the Microsoft Azure peering service. This advance integration guarantees high-quality voice services and reliable connectivity.
With the Teams admin centre as your management interface, provisioning and managing related numbers is straightforward. Control and customise your telephony experience directly within Microsoft Teams, enhancing user experience and administrative efficiency.
Cloud Auto Attendant
Create a bespoke menu, enabling both internal and external callers to navigate and connect with business users or departments more efficiently.
Call Park and Retrieve
Place calls on hold and pick them up from any device with the Teams App, providing flexibility and mobility.
Integrated Dial Pad / Search by Name
Includes a range of features such as call forwarding, voicemail, and call transfer, which can help businesses manage their calls more efficiently.
Cloud Call Queues
Call queue management during busy periods for your business. You can configure greetings, music on hold, and search for the next available call agent to handle incoming calls efficiently.
Call Transfer
Enables users to transfer calls internally or externally, allowing for smooth communication handoffs. It also facilitates call transfers between devices for seamless mobility.
Integration with Outlook
Schedule and join Teams calls directly from your Outlook calendar. Seamlessly transition from email conversations to voice or video calls with a single click, enhancing productivity and efficiency.
Make and Receive Video Calls
Users can easily make face-to-face video calls using their computer’s camera, speakers and microphone.
Group Pick Up
Enables users to share incoming calls with colleagues, ensuring that calls can be answered by others when the user is unavailable.
Voicemail
Receive and access voicemail messages directly within the Teams application. Listen to and manage voicemail messages conveniently, even when you’re away from your desk.
Music On Hold
Enhance caller experience with customisable music on hold during wait times.
Caller ID
Displays detailed caller information from your business directory for internal and external calls.
Call recording for Microsoft Teams phone systems enables businesses to capture every conversation within and outside the organisation, enhancing communication and collaboration. This add-on stores all audio, video, and screen sharing effortlessly, meeting compliance and legal requirements. Ideal for training, quality assurance, and dispute resolution, Teams call recording ensures critical information is accurately documented and accessible to authorised users. With advanced features that surpass basic recording capabilities, call recording improves decision-making and transparency. Enhance your Microsoft Teams experience with our call recording solution and ensure every conversation is accurately captured and easily reviewed.
I used to be a customer of one of the major UK networks. Billing or tech queries took a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.
Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!
We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.
My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.
We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.
I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.
I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.
We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.
Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.
Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.
Great company, helpful and always available when required.
Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.
If you’d like to find out more, why not call us now on 0800 840 6800 or simply fill in our contact form below and we’ll be in touch.
