Modern telephone systems offer an amazing range of benefits for your business, but as with any such system, it’s important that you know how to make the most of it. Below are the 5 most common errors we see companies making. Are you making these mistakes too?
Network quality
Modern digital phone systems rely heavily on a strong and stable network to ensure you always have high-quality calls. To ensure this is achieved, dedicate specific bandwidth for this and set up your broadband data to prioritise phone calls. And, if possible, use wired ethernet connections.
Make sure you use advanced call features
Your phone systems should have a range of features that will help the operational running of your business and optimise customer calls. These are the 4 most common errors we see here:
• Call Forwarding to route calls to other numbers or mobile devices is not utilised.
• Automated call routing to greet customers professionally is not utilised.
• On many systems, voicemails can now be automatically sent to emails however this is rarely used.
• Call recording is essential to improve customer service and yet this is often not implemented.
Compatible phones
The latest phone systems require the very latest handsets to ensure they work smoothly and so investing in VoIP-compatible desk phones, headsets, or softphones will enhance call quality. Do you have these?
Also, and a facility that is rarely used, are mobile apps which allow staff to stay connected even when away from the office.
Look at your call data
Modern phone systems come equipped with a host of reporting information. Despite this companies often fail to look at the information their phone system provides to help them understand and resolves issues within your operational team and customer communications.
Integrate your phone system with other business tools
And finally, modern digital telephone systems are not stand-alone systems, they can integrate with a wide range of other digital systems, from CRM systems to helpdesk software. The more you can integrate your phone with these, the more efficient your business will be. If you’re not doing this, now is the time to do so. You can be sure your competitors will be!
This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how we can help your business, please Click here or call us today on 0800 840 6800.
