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Fidelity Group offers an extensive range of hosted telephony solutions that deliver scalability and exceptional functionality to meet the critical voice service needs of our customers. Enjoy effortless communication with clients, suppliers, and your internal team, all without the hassle and expense of setting up and maintaining a traditional phone system on your business premises.

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24/7/365 inclusive support

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Fraud protection

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Lifetime warranty available

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Integration with over 200 CRM's

Voice services for Business

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Frequently Asked Questions (FAQ)

1. Office 365 Enterprise subscription: You need an Office 365 Enterprise subscription, specifically E1, E3, or E5. 2. Microsoft Phone system add-on: With E1 or E3 subscriptions, you need to have the Microsoft Phone system add-on. 3. Horizon subscription with Horizon for Microsoft Teams bolt-on: A Horizon subscription is required, along with the Horizon for Microsoft Teams bolt-on. 4. The Gamma Voice app: You need to have the Gamma Voice app installed.

Yes, a Horizon subscription is a prerequisite for Horizon for Microsoft Teams.

Horizon for Microsoft Teams offers a minutes bundle that includes 2000 minutes to UK geographic numbers per user, per month on a 30-day rolling term. Additionally, there are 2000 minutes to UK mobile numbers per user, per month on a 3 or 5-year term.

No, adding the Horizon for Microsoft Teams bolt-on to an existing Horizon subscription will not initiate a new contract. This service is considered a bolt-on and will not impact your existing Horizon contract.

While the primary focus of Horizon for Microsoft Teams is UK-based businesses, it is possible to deploy it internationally with some important considerations. Calls between MS Teams users who are part of the same MS tenant will be on-net calls and free of charge. Calls from MS Teams users based outside of the UK to UK geographic or mobile numbers will use the available minutes bundles where applicable. Calls from MS Teams users based outside the UK calling local numbers in their respective countries will be charged as international calls.

SIP trunking can be deployed to handle emergencies such as office closures due to flooding or other unforeseen circumstances. SIP trunking is disaster recovery/business continuity-ready, allowing you to quickly and easily reroute calls to an alternative location, ensuring you never miss a call.

Hosted telephony offers several financial benefits, including: 1. No upfront spend on hardware or software: There is no need to invest in hardware or software upfront. 2. No costly PBX maintenance or upgrades: As the provider, Gamma is responsible for the hardware and software, including system upgrades. 3. Access to low-cost and free IP calling: Hosted telephony allows you to make low-cost or even free IP calls.

By starting with a proper business network, implementing quality of service (QoS), and utilizing service level agreements (SLAs), the use of a cloud-based phone system like hosted telephony will not result in any noticeable difference in quality for your staff and customers compared to traditional fixed telephony.

Hosted telephony is a telephone system that resides in the cloud instead of being physically located in your office. Users can access the system through a standard IP handset or a softphone, which is a screen-based virtual phone with a headset. Calls are made and received over a broadband connection and are then routed to PSTN fixed and mobile devices.

If you have any other questions or need further clarification, feel free to reach out to Fidelity Group for more information.

Testimonials

What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

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If you’d like to find out more, why not call us now on 0800 840 6800 or simply fill in our contact form below and we’ll be in touch.

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