We’re excited to announce that Gamma Horizon is now fully integrated with Cisco Webex, replacing the legacy Collaborate mobile and PC bolt-ons. As part of this transition, Gamma will officially retire the original Collaborate (UC One) service on June 30, 2025. The attached letter serves as formal notice under your supply agreement with Gamma.
This change impacts both server infrastructure (backend systems) and desktop and mobile clients. To ensure a seamless experience, all Horizon Collaborate companies using the original Collaborate server infrastructure must transition to Horizon with Webex before June 30, 2025. Likewise, all Horizon users currently relying on original Collaborate or Soft Clients (Softphones) must complete their upgrade before this date
What does this mean for you and your customers?
The integration of Cisco Webex with Horizon unlocks a new and enhanced feature set, designed to better meet diverse customer needs. With this upgrade, users will gain access to powerful AI-driven capabilities, including:
- Meeting & Call Summaries – AI automatically generated summaries for improved recall and collaboration.
- Real-Time Transcriptions – With AI get accurate and efficient transcriptions to keep track of important conversations.
- AI-Powered Messaging Enhancements – Smart tone adjustments and communication refinements for a more professional and effective interaction.
This transition ensures that businesses benefit from a more advanced, AI-driven communication experience, boosting efficiency and productivity across the board.
This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how AI within Horizon can help your business, please Click here or call us today on 0800 840 6800.
