Press Release Archives - Fidelity Group UK

Fidelity Group Nominated for 6 Awards at the Channel Champions Awards UK

We are delighted to announce that Fidelity Group has been nominated for six prestigious awards at this year’s Channel Champions Awards UK!

For over two decades, the Comms National Awards has honoured outstanding organizations, technologies, leaders, and innovations within the communications and information technology sectors.

The Comms National Awards 2023 will continue to set the industry benchmark, with an expanded range of categories recognizing managed service providers, resellers, partners, vendors, carriers, service providers, and distributors.

This year’s event will take place on July 6th at Regent’s Park, bringing together industry professionals from across the country to network, share insights, and celebrate their accomplishments.

Fidelity Group has been nominated in the following categories:

Sales Support Team of the Year
Billing & Finance Team of the Year
Sales & Account Management Team of the Year
Marketing Team of the Year
Technical Support & Engineering Team of the Year
Executive Leadership Team of the Year

These nominations reflect our commitment to delivering exceptional service, innovative solutions, and unparalleled support to our clients. We are honoured to be recognized among the industry leaders and grateful for the continued support of our partners and clients.

We would like to extend our congratulations to all the other nominees and look forward to celebrating the achievements of our industry peers at the Channel Champions Awards UK. Stay tuned for updates on the event and the results of the awards ceremony.

Thank you for your continued support, and here’s to a successful awards night!

Ofcom UK gives the kiss of death to FAX

The UK communications regulator, Ofcom, has officially proposed to remove the requirement for telecom operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO), which only applies to BT and KCOM.

The related USO was originally set out in 2003 when fax machines were much more prevalent, and email and instant messaging were less ubiquitous. On top of that, the move to full-fibre (FTTP) broadband lines and all-IP (Internet Protocol) based phone services (VoIP ) – whether via copper or fibre lines – will hamper how the old analogue FAX system operates.

FAX can sometimes still to made to work, but the timing and synchronisation that it relies on for the duration of the transmission can no longer be guaranteed to work in the same way. Suffice it to say that FAX can no longer be supported, and parliament has already removed such services from the USO legislation following an earlier consultation by Ofcom.

Article source: www.ispreview.co.uk

Modern World Solutions strategically partners with The Fidelity Group

Modern World Solutions, a leading UK merchant service specialist has announced its partnership with The Fidelity Group. This partnership enables Modern World to expand their portfolio and introduce their channel partners to the world of Software solutions, Telecoms solutions and Energy procurement solutions, and The Fidelity Group the same with Payments-as-a-Service to their extensive list of partners.

Warren Whitfield, Managing Director of Modern World, said, “The synergy between both businesses as software lead enabler-based companies means that a collaboration was inevitable. We are also both partner-centric organisations both inwards and outwards and our world revolves around our fantastic partners that sell our products.”

“We are excited to take the next step in partnering with Modern World and growing our value-add services”, said Alan Shraga Managing Director of Fidelity Group. “Our Partners will now have access to additional revenue streams, a fully managed merchant payment platform as well as industry leading service and support.”

Modern World and Fidelity pride themselves on finding the ultimate software and tech to place into businesses to improve efficiency and make savings where possible. Warren Whitfield adds, “We live in a world that is moving so fast and our commitment to UK businesses and our partners will ensure that no one is left behind by new technology and solutions being introduced into the marketplace. Our mission is simple, we want to be the centrepiece of the UK payments, software and telecoms scene and for us to achieve this we aim to attract the best-in-class partners in their space.”

Services provided:

Payment Software Solutions, Credit Card Terminals, Online Payment Gateways, EPOS and E-commerce Services.
Connectivity and Data, Voice and Hosted Telephony, Cloud and Hosting, Business Mobile, Internet of Things (IoT), Energy Procurement and Management, Telecoms Billing Platform.

More about Fidelity

More about Modern World

Fidelity Group Launches Payments-as-a-Service

Fidelity Group, a leader in creating customer inspired software, telecoms and energy procurement solutions since 2008, has announced the launch of Payments-as-a-Service. This will now see Fidelity expand into the SME UK merchant payment market by providing Payment Software Solutions, Credit Card Terminals, Online Payment Gateways, EPOS and E-commerce Services.

“Since inception, Fidelity has successfully diversified and scaled its service offerings in line with their ‘Everything-as-a-Service’ model, said Alan Shraga, Managing Director of Fidelity. “The launch of Payments is another value-add service that can help retail businesses access state-of-the-art payment software solutions and technology at affordable rates.”

Fidelity Payments is a combined partnership with Modern World business Solutions merchant platform. The synergy between both businesses as software lead enabler-based companies meant that a collaboration was inevitable.

Alan Shraga adds, “We are excited to take the next step in growing our value-add services and also look forward to introducing Payments-as-a-Service to our exclusive channel partners. Our partners will now have access to additional revenue streams, a fully managed merchant payment platform as well as industry leading service and support.”

Fidelity Payments will first launch with a mobile credit card terminal with Elavon as the acquiring bank. Soon after, Fidelity plans to expand the service offering to Online Payment Gateways, EPOS and E-commerce services. They will also become acquirer agnostic by attaining certifications with multiple acquiring banks.

To find out more about Fidelity Payments-as-a-Service please visit: www.fidelity-group.co.uk/payments/.

To become a reseller partner please visit: https://www.fidelity-group.co.uk/partners/

Fidelity Group Reveals New Brand Identity – Empowering everything as a service (Xaas)

Fidelity Group, a leader in creating customer inspired technology and communication services since 2008, announced the launch of its new corporate brand identity. These changes come at a time when the company is evolving its service offerings and expanding its reach across the UK.

“Since inception, Fidelity has successfully diversified and scaled its service offerings while broadening their footprint across the UK,” said Greg Sellars, Group Head of Marketing of Fidelity. “Our new brand identity reflects our market-leading position and demonstrates the comprehensive services that we bring to our customers and partners.

Fidelity’s goal is to lead change within the telecoms industry and bring the X factor back into business. They want to empower companies to adopt new technologies and cloud solutions for greater efficiency, business optimisation and cost saving.

“While our name remains the same, our logo and website have changed significantly to better represent who Fidelity is and what we bring to the market for our customers and partners,” commented Alan Shraga, Managing Director at Fidelity Group. “Our new identity is innovative, forward-thinking, and customer centric – words we would use to describe not only our image but also the services that we provide to our customers and partners.

Fidelity Group achieves ISO certification

Fidelity Group are proud to have been awarded ISO 9001:2015 certification, an internationally recognised standard that ensures their products and services meet the needs of customers through an effective quality management system.ISO 9001:2015 is a globally recognized quality management standard developed and published by the International Organization for Standardization (ISO) that provides a model companies of all types and sizes can use to build an effective quality management system. The standard is based on several quality management principles, including a strong customer focus, involvement of high-level company management, a process approach and ongoing improvement of the process.

Fidelity’s decision to work towards an ISO 9001:2015 accreditation demonstrates their commitment to sustaining the highest level of business practices by improving their products, services, processes and customer service.

Fidelity Groups Quality Director, Ian McNamara says, “Fidelity’s management team firmly believe the benefits of introducing a Quality Management System into the company are wide-ranging and will focus the entire team on providing unrivalled customer service, accomplished by living an ethos of continual improvement and introducing quality objectives for all employees.”

Gaining ISO 9001:2015 reinforces Fidelity’s persistence on creating industry leading solutions and delivering the best customer service, measured against global benchmarks of industry excellence.

McNamara adds; ” We are excited to earn certification to ISO9001:2015 and feel it provides additional assurance to our customers and partners that we are focused on continuous improvement and satisfaction. “This certification is a testament to our desire to always perform at the highest levels of quality and efficiency.”It is essential to deliver innovative, high quality and market-focused solutions and service especially in highly competitive industry. Fidelity is striving towards being in the forefront of positive change that will deliver on customers ever changing needs.

For industry leading telecoms and energy solutions coupled with unrivalled service choose Fidelity For Business.

Category: Press Release

Fidelity Group Nominated for 6 Awards at the Channel Champions Awards UK

Ofcom UK gives the kiss of death to FAX

Modern World Solutions strategically partners with The Fidelity Group

Fidelity Group Launches Payments-as-a-Service

Fidelity Group Reveals New Brand Identity – Empowering everything as a service (Xaas)

Fidelity Group achieves ISO certification

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