Category: Partner Alert

This fascinating and highly engaging webinar is presented by Fidelity Group’s Head of Operations and IoT expert, Donnovan Labuschagne and Fidelity Group’s Head of Channel, Mark Grice.

Date:  Wednesday 12 March 2025 

Time: 10.00am

Join us and many other businesses as we delve into the rapidly growing connected world of IoT.  

Why Attend? 

• Discover what is drawing so many companies to the IoT marketplace in 2025  
• Understand why the IoT marketplace must be part of your 2025 strategy 
• Uncover the key ways to target this lucrative marketplace and succeed  
• Find out to gain a competitive advantage in 2025 
• Gain insights into how partnering will allow you to easy and simply access the IoT sector 

The IoT market and why it can’t be ignored 

• Understand why IoT is one of the fastest growing tech sectors this decade and why it will continue to grow 
• Uncover the key ways IoT is changing business operations and how it will affect your business 
• See how the market has expanded massively and is how much growth there will be in the next 5 years 
• Gain valuable insights into what’s happening in the IoT market today
• Understand what type of companies use IoT
• Find out what the four leading market sectors you should target are going to be in 2025 and beyond 

 Partnering – Unlocking the IoT market   

• Find out why so many companies choose partnering to enter the IoT marketplace 
• Find out what you need to become an IoT reseller 
• Understand what you need to know about IoT before approaching the market 
• Learn how you can become an expert in IoT and make a quick start  
• Master the ongoing management of an IoT estate 
• Supplying your customers with IoT SIMs – what you need to know 
• Dive into how one management software platform will give you the edge over competitors  
• Ultra long-term customers: Find out how long IoT customer typically stay with you and why 

Please go to our Contact Page to register your interest in this outstanding seminar

Webinar FAQs

How long is the webinar?
The duration varies, but most webinars last between 30-40 minutes plus a Q&A session.

What platform will be used for the webinar?
Webex will be used for this event.

Do I need to register in advance?
Yes, most of our webinars require prior registration. A confirmation email with the link is usually sent upon registration or near the time of the event.

Will I receive a reminder before the event?
Yes, reminders are typically sent 24 hours and 1 hour before the webinar.

Will there be a Q&A session?
Yes, our webinar includes a Q&A session at the end

Can I interact with the speakers?
Yes. interaction is possible throughout the event.

Will my microphone and camera be on?
Typically, attendees are muted by default and cameras are not needed to attend as attendees are not shown.

Will the webinar be recorded?
Yes, most of our webinars are recorded.

Every year we aim to improve our service to you, our partners and, to this end, we undertook our annual partner survey in January.  

With the biggest response from you that we’ve ever seen, we gathered a huge amount of positive feedback and gained some invaluable insights into partners’ requirements.  

If you were one of our partners who completed our 2025 survey, thank you. If you missed out and would still like to provide feedback on our service and products then you can still do so. Just click HERE and follow the link to our survey here. 

We’ll release full results of the partner survey in our next newsletter. 

Spoiler alert! One of the key areas that our partners were very interested in was IoT. And we’re already on the case with an IoT webinar on 5 March. Find out more HERE. 

We’re thrilled to announce that Fidelity has partnered with SKY Broadband to bring you a fully aligned suite of broadband services, covering SoGEA, FTTP, and Ethernet Leased Lines!

By adding SKY to our broadband portfolio, we are significantly expanding network coverage, enabling you to offer better broadband solutions to your customers—especially in areas where coverage has been previously limited. This partnership means more reliable, high-speed connectivity and greater opportunities for you to grow your business.

Backed by Comcast, one of the largest communications and entertainment providers in the US, we have access to the latest technologies, investment and market leading partnerships.

• Presence is over 2,800 Ethernet-enabled exchanges
• 5,500Gb backhaul capacity
• Over 80% exchanges are 100Gb enabled
• 24/7 in-house management and engineering
• 6,900km fibre optic cables
• 52 data centre PoPs across the UK

Exclusive Early Access for Fidelity Partners!

As part of an exclusive early release, Fidelity has been selected for a 6-month pre-network launch, giving our partners priority access to SKY’s broadband services before they become widely available on the wholesale market later this year. This is a fantastic opportunity to get ahead of the competition and offer cutting-edge broadband solutions before anyone else!

To check availability and gain access for your customers, speak with your account management team today!

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how SKY Broadband Services can help your business, please Click here or call us today on 0800 840 6800.

In today’s fast-moving business landscape, effective communication is key to success. As more businesses look to simplify and streamline their communications, Microsoft Teams Phone has quickly become the go-to solution. Now, with Operator Connect, you can take your Teams experience to the next level.

Why Choose Operator Connect?

• Seamless Integration – Directly connects your Teams environment with Fidelity’s trusted voice network.
• Enhanced Calling Capabilities – Make and receive calls effortlessly, with improved reliability and call quality.
• User-Friendly Management – Easily handle calls with features like call transfer, hold, real-time call monitoring, and more.
• Cost-Effective & Efficient – Maximize your investment in Microsoft Teams while reducing infrastructure complexity.

By leveraging Operator Connect, Fidelity Group partners can enhance their Microsoft Teams offering, boost productivity, and deliver an outstanding communication experience to their customers.

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how Microsoft Operator Connect can help your business, please Click here or call us today on 0800 840 6800.

We’re excited to announce that Gamma Horizon is now fully integrated with Cisco Webex, replacing the legacy Collaborate mobile and PC bolt-ons. As part of this transition, Gamma will officially retire the original Collaborate (UC One) service on June 30, 2025. The attached letter serves as formal notice under your supply agreement with Gamma.

This change impacts both server infrastructure (backend systems) and desktop and mobile clients. To ensure a seamless experience, all Horizon Collaborate companies using the original Collaborate server infrastructure must transition to Horizon with Webex before June 30, 2025. Likewise, all Horizon users currently relying on original Collaborate or Soft Clients (Softphones) must complete their upgrade before this date

What does this mean for you and your customers?

The integration of Cisco Webex with Horizon unlocks a new and enhanced feature set, designed to better meet diverse customer needs. With this upgrade, users will gain access to powerful AI-driven capabilities, including:

• Meeting & Call Summaries – AI automatically generated summaries for improved recall and collaboration.
• Real-Time Transcriptions – With AI get accurate and efficient transcriptions to keep track of important conversations.
• AI-Powered Messaging Enhancements – Smart tone adjustments and communication refinements for a more professional and effective interaction.

This transition ensures that businesses benefit from a more advanced, AI-driven communication experience, boosting efficiency and productivity across the board.

This article was written by one of our telecoms experts here at Fidelity Group. We support a wide range of business sectors with our outstanding telecoms solutions. If you would like to speak to one of our experts to find out how AI within Horizon can help your business, please Click here or call us today on 0800 840 6800.

At our partner day back in June, I shared with some of you who don’t currently sell Energy why I believe it’s worth considering. I wanted to highlight a success story from one of our partners who hadn’t really considered selling Energy before. Since the partner day, they sent over their first-ever customer bill for us to review.

In August, we worked closely with this partner to understand their customer’s needs, which led to a signed order on the last day of the month. The result? This partner earned over £30,000 in commission! Not bad for simply sending us a bill!

Energy market analysis

The market has been falling so far this year, however we have seen upwards movement in the market over the past 6 weeks, please see below graphs, as you can see, in hind site, the lowest point to procure in the market is typically between April and June, and we believe now is the optimal time to procure, to crystalise your position in the market as far out as September 2027.

The below graphs demonstrate that 2024 is performing on a similar trajectory to 2021, as typically around July/August, price increase begin to accelerate as many businesses look to secure mass volume in preparation for Winter.

The world’s uncertainty has created a susceptible UK commodity market; the most recent factors to consider are the recent snap elections in France and the recent election in the UK. The outcome of such elections could significantly impact the UK energy market as France supplies a significant volume of electricity through the interconnectors along the south coast, driven by its extensive nuclear facilities.

The UK elections will determine the direction the UK decides to pursue in terms of energy strategy, including self-sufficiency and imports. The new Labour Government is pushing for the UK to be a “Clean Energy Superpower,” which has progressed and begun appointing board members. This will push for heavy investment into further improvements in Wind, Solar, and Hydro generation.

The ongoing tension in Russia/Ukraine and the more recent tensions in the Middle East and the Red Sea are also crucial factors. We believe securing budget certainty now whilst significant savings are available is key, as the market is rising. Savings may diminish as time goes by, particularly as the above factors play out.

Tension in Israel has increased, and therefore, it may be prudent to secure before this intensifies further to ensure you lock in before rates potentially spike.

Solar and Wind generation is forecasted to fall over the next few weeks due to a decline in weather conditions.

As mentioned above, the futures market is also increasing, so obtaining this budget certainty now is vital, as we believe there is a minimal chance of further drops.

To talk to your account manager and find out more please call us on 0800 840 6800.

We’re about to launch two fantastic new products that will revolutionise the way businesses view Microsoft Teams from a business intelligence perspective. These products are perfect for bundling, helping you increase your wallet share with your clients. Marketing campaign incoming!! These products are:

Microsoft Teams Call Reporting: Are you struggling to differentiate your Microsoft Teams Voice offering?  This is one of ways we can help you by reporting on how many calls (PSTN or not) that your customers staff are making through MS Teams.

We have always been able to report on our hosted phone systems but very seldom on MS Teams. This powerful reporting tool allows businesses to now intelligently see what activity their staff have on MS Teams AND the phone system they are using!

Microsoft Teams Call Recording: This fantastic product that you can now sell with MS Teams really does put businesses in the driving seat. With our new offering, you can:

• Record all types of calls, including internal, external, Teams, mobile and PSTN lines
• Store recordings in Azure as long as needs
• Store recordings in an encrypted tamperproof format
• Tag recordings with Legal Hold to prevent Deletion as part of an investigation

To talk to your account manager and find out more please call us on 0800 840 6800.

As you are aware, you now have access to this great product which allows you to be even more agnostic when it comes to client communications.

This platform focuses heavily on integrations, AI tools and CX capabilities. Version 7.0 is about to land and will deliver significant CX enhancements. Find the brochure here (cp.gamma.co.uk/Connect-Brochure-July-2024-PDF)

To talk to your account manager and find out more please call us on 0800 840 6800.