Energy drives client to £30k commission payment

At our partner day back in June, I shared with some of you who don’t currently sell Energy why I believe it’s worth considering. I wanted to highlight a success story from one of our partners who hadn’t really considered selling Energy before. Since the partner day, they sent over their first-ever customer bill for us to review.

In August, we worked closely with this partner to understand their customer’s needs, which led to a signed order on the last day of the month. The result? This partner earned over £30,000 in commission! Not bad for simply sending us a bill!

Energy market analysis

The market has been falling so far this year, however we have seen upwards movement in the market over the past 6 weeks, please see below graphs, as you can see, in hind site, the lowest point to procure in the market is typically between April and June, and we believe now is the optimal time to procure, to crystalise your position in the market as far out as September 2027.

The below graphs demonstrate that 2024 is performing on a similar trajectory to 2021, as typically around July/August, price increase begin to accelerate as many businesses look to secure mass volume in preparation for Winter.

The world’s uncertainty has created a susceptible UK commodity market; the most recent factors to consider are the recent snap elections in France and the recent election in the UK. The outcome of such elections could significantly impact the UK energy market as France supplies a significant volume of electricity through the interconnectors along the south coast, driven by its extensive nuclear facilities.

The UK elections will determine the direction the UK decides to pursue in terms of energy strategy, including self-sufficiency and imports. The new Labour Government is pushing for the UK to be a “Clean Energy Superpower,” which has progressed and begun appointing board members. This will push for heavy investment into further improvements in Wind, Solar, and Hydro generation.

The ongoing tension in Russia/Ukraine and the more recent tensions in the Middle East and the Red Sea are also crucial factors. We believe securing budget certainty now whilst significant savings are available is key, as the market is rising. Savings may diminish as time goes by, particularly as the above factors play out.

Tension in Israel has increased, and therefore, it may be prudent to secure before this intensifies further to ensure you lock in before rates potentially spike.

Solar and Wind generation is forecasted to fall over the next few weeks due to a decline in weather conditions.

As mentioned above, the futures market is also increasing, so obtaining this budget certainty now is vital, as we believe there is a minimal chance of further drops.

To talk to your account manager and find out more please call us on 0800 840 6800.

NEW – Record Teams and phone calls on one platform

We’re about to launch two fantastic new products that will revolutionise the way businesses view Microsoft Teams from a business intelligence perspective. These products are perfect for bundling, helping you increase your wallet share with your clients. Marketing campaign incoming!! These products are:

Microsoft Teams Call Reporting: Are you struggling to differentiate your Microsoft Teams Voice offering?  This is one of ways we can help you by reporting on how many calls (PSTN or not) that your customers staff are making through MS Teams.

We have always been able to report on our hosted phone systems but very seldom on MS Teams. This powerful reporting tool allows businesses to now intelligently see what activity their staff have on MS Teams AND the phone system they are using!

Microsoft Teams Call Recording: This fantastic product that you can now sell with MS Teams really does put businesses in the driving seat. With our new offering, you can:

  • Record all types of calls, including internal, external, Teams, mobile and PSTN lines
  • Store recordings in Azure as long as needs
  • Store recordings in an encrypted tamperproof format
  • Tag recordings with Legal Hold to prevent Deletion as part of an investigation

To talk to your account manager and find out more please call us on 0800 840 6800.

NEW – iPECS  now with AI and more!

As you are aware, you now have access to this great product which allows you to be even more agnostic when it comes to client communications.

This platform focuses heavily on integrations, AI tools and CX capabilities. Version 7.0 is about to land and will deliver significant CX enhancements. Find the brochure here (cp.gamma.co.uk/Connect-Brochure-July-2024-PDF)

To talk to your account manager and find out more please call us on 0800 840 6800.

Goodbye Collaborate. Hello Webex!

Horizon with Cisco Webex is Gamma’s new unified communications solution. The all-in-one platform combines high-definition voice and video calling, messaging, and meetings in one single app.

Check out the new video that showcases just some of the many features your customers will be able to look forward to, including:

Built in high-definition voice and video calling with AI-driven noise cancellation

Feature rich messaging including chat threads, file sharing, tone analyser and message rewrites

Meeting summaries, recordings and breakout sessions

Launching for you in September, this highlights our vision and commitment to keeping you on the cutting edge of your customers’ communication needs while continuing to provide the reliable service you expect. To talk to your account manager and find out more please call us on 0800 840 6800.

NEW anvil partner hub launches

I have spoken about this in the last couple of updates because I am genuinely excited and proud about the partner hub that the team have been working on so hard to bring you. Below is a reminder of what you will be able to achieve with this as of this month:

Full pipeline management:
manage new quotes and track customer success team leads.

Comprehensive commercial summaries:
each lead will provide a full commercial summary breakdown, powered by our active pricing index.

Integrated availability checker:
get live information on the availability of ADSL, SoGEA, FTTP, and ethernet lease lines for your customers using a telephony number or address.

Customer information access:
view recent bills, activity history, open opportunities and more.

Ticket management:
full access to your customers’ open and closed tickets, including status updates and next steps.

Customer information access:
view recent bills, activity history, open opportunities and more.

Marketing hub:
access email campaign templates for all products, the latest promotions, call scripts for new business campaigns, service documentation, and more.

Commission control hub:
digitalised commission procedure, giving you fast insight to your commissions.

Customised reporting

Personalised proposal documents

Your account manager will be in touch very soon to give you a demo and walk you through how the self-billing commission will work. After that, you’ll need to sign a self-billing agreement to enable your access, but everything will be explained on the call.

Testimonials

What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

Connect with us

If you’d like to find out more, why not call us now on 0800 840 6800 or simply fill in our contact form below and we’ll be in touch.

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