rossm, Author at Fidelity Group UK

Energy Market Update

We have updated our payment process for Partners.

If your customers registered email domain is a non-business domain (e.g., Gmail, iCloud, Yahoo), all payments will now be processed on a residual basis moving forward. This change is due to the high levels of fraud and COTs we see within this customer subset and ensures alignment with our business policies and security standards.

For more information or to discuss how this may affect you, please contact your Business Development Manager (BDM). They will be happy to assist you with any questions or provide guidance on updating your registered details if necessary

Why one mobile network isn’t always suitable for all employees

Whether employees are working in the office, on the road or remotely from different locations, they need consistent access to voice and data services to stay productive.

However, one common challenge that many businesses face is the assumption that a single mobile network provider can meet the needs of all employees. In reality, this isn’t always the case due to varying network coverage areas.

Understanding why one mobile network may not be suitable for everyone in your company is crucial for ensuring seamless communication and operational efficiency.

The challenge of varying network coverage

Mobile networks are NOT identical. Each network has its own strengths and weaknesses in terms of coverage, depending on factors such as infrastructure investment, spectrum allocation, and geographic focus. As a result, the quality of service can vary significantly from one area to another. This variation poses a unique challenge for businesses with employees spread across different locations, particularly in regions where network coverage may be inconsistent.

For instance…

Urban vs. rural areas

Some mobile networks are optimised for urban environments, offering excellent coverage and high-speed data in cities. However, the same network might struggle to provide reliable service in rural or remote areas where infrastructure is less developed.

Indoor vs. outdoor coverage

Certain networks may offer strong outdoor coverage but falter indoors, especially in buildings with thick walls or underground levels. This can be problematic for employees working in warehouses, basements, or large office complexes.

Regional disparities

If your employees travel internationally, specific regions may be better served by one network over others due to localised infrastructure investments. Employees working in these areas may experience vastly different levels of service depending on the network they are using.

Given these discrepancies, relying on a single mobile network provider for all employees can lead to connectivity issues that disrupt business operations and affect productivity.

The impact of inadequate coverage on business operations

When employees encounter poor mobile network coverage, the impact on business operations can be significant, with:

Reduced productivity

Employees who struggle with weak signals or dropped calls may find it difficult to communicate effectively with colleagues, clients, and partners. This can lead to delays in decision-making, missed opportunities and a general decrease in productivity.

Frustrated employees

Consistent connectivity issues can lead to frustration among employees, especially those who rely heavily on mobile communication for their roles. This frustration can impact morale and job satisfaction, potentially leading to higher turnover rates.

Missed business opportunities

In sales-driven environments, missed calls or delayed responses due to poor network coverage can result in lost business opportunities. Clients and prospects expect timely communication, and network issues can give the impression of unprofessionalism or lack of responsiveness.

Inconsistent customer service

For customer-facing employees, reliable mobile connectivity is essential for delivering consistent service. Poor coverage can hinder their ability to assist customers promptly, leading to dissatisfaction and damage to the company’s reputation.

The case for a multi-network strategy

To overcome the challenges posed by varying network coverage, businesses should consider adopting a multi-network strategy. This approach involves leveraging multiple mobile network providers to ensure that all employees have access to reliable service, regardless of their location.

Here’s how a multi-network strategy can benefit your business:

Optimised coverage for all locations

By offering employees access to more than one network, businesses can ensure that each person is connected to the provider with the best coverage in their specific area. This approach reduces the risk of connectivity issues and ensures consistent communication across the organisation.

Increased flexibility

A multi-network strategy provides businesses with the flexibility to adapt to changing needs. For example, if an employee moves to a new region where the original network provider has weak coverage, the company can easily switch them to a more suitable network without disrupting their workflow.

Cost-effective solutions

While it may seem that using multiple networks would increase costs, the opposite can often be true. Poor coverage can lead to costly inefficiencies, such as lost productivity and missed opportunities. By ensuring that all employees have reliable connectivity, businesses can maximise the return on their telecom investment.

Enhanced employee satisfaction

Providing employees with a network that works best in their area shows that the company values their productivity, happiness and well-being. This consideration can lead to higher job satisfaction and loyalty.

One size doesn’t fit all

In the world of business telecommunications, one size does not fit all.

The variation in mobile network coverage across different locations means that a single network provider may not be sufficient to meet the needs of all employees. By adopting a multi-network strategy, businesses can ensure that every employee has access to the reliable mobile connectivity they need to perform their roles effectively, regardless of where they are.

This approach not only enhances productivity and employee satisfaction but also positions the company for greater success in an increasingly connected world.

Fidelity Group – your multi-network solution provider

Implementing a multi-network strategy involves many potential steps, ranging from the assessment of coverage needs to locating multiple providers.

As a leading telecoms provider, here at Fidelity Group, we have created a turn-key multi network solution. We call it JumpNet.

JumpNet allows your company to choose from one of four networks (Vodafone, O2, EE and Three (Gamma) for just one low monthly payment with unlimited data, texts and calls.

And if one network does not suit a particular member of staff they can change to one of the three remaining networks, completely free.*

Call us today on 0800 840 860 or enquire using our contact page.

*Changing the network will require a new SIM card each time the network is changed. Changes limited to 4 switchovers. Changing network can take up to 4 working days. Customers starting on an EE non-JumpNet 24 months tariff cannot be moved to JumpNet.

The best business mobile contracts in 2025 and what to look for

Looking for the best business mobile phone contracts in 2025 is more competitive and fast-moving than ever. As remote work, IoT and business mobile-first operations continue to reshape how businesses communicate, choosing the right business mobile contract is no longer just about price — it’s about performance, flexibility, and support.

Whether you’re a start-up, scaling quickly or an established enterprise streamlining your telecoms spend, here’s what to look for in the best business mobile contracts this year.

The business mobile landscape in 2025 is more competitive and fast-moving than ever. As remote work, IoT and mobile-first operations continue to reshape how businesses communicate, choosing the right business mobile contract is no longer just about price — it’s about performance, flexibility, and support.

Whether you’re a start-up, scaling quickly or an established enterprise streamlining your telecoms spend, here’s what to look for in the best business mobile contracts this year.

1. Business support & account management

Absolutely essential for any business. Prioritise providers that offer dedicated business support, with account managers, priority lines, and service-level agreements (SLAs). Any issues with your mobile devices need to be addressed as quickly as possible if they are not to affect your own business operations.

Ask: Do you get a named account manager? Is support 24/7? How fast are issues typically resolved?

2. Flexible data bundles and shared plans

In 2025, flexibility is essential. Look for the best business mobile phone contracts that allow for pooled (shared/aggregated) data and large individual data allowance across your team, so lighter users don’t waste allowances, and heavier users don’t cause overage charges, Adjustable bundles help you scale up or down without penalty.

This is ideal for teams with mixed usage patterns, such as sales teams, remote staff or seasonal workers.

3. Best business mobile contracts – length & scalability

Long-term contracts may offer lower rates, but shorter, more agile options are increasingly valuable – especially for growing or project-based businesses. Some providers now offer monthly rolling plans or 12-month contracts without large exit fees.

If you’re a growing business, make sure you can add or remove SIMs easily as staff numbers increase. (Note: you may not be able to remove SIMs during their minimum term unless you are on 30 days rolling contract, however, you can add co-terminus connections to an existing contract at a slightly higher price).

4. International roaming & global use

If your team travels abroad for work or manages overseas clients, look for contracts that include EU and ROW (Rest of the World) roaming at reasonable rates. Plans can often offer ‘global zones’ for predictable pricing in key regions.

Beware: – THERE IS NO SUCH THING AS UNLIMITED ROAMING. Check fair usage policies and always double check roaming. The best business mobile phone contracts are transparent about their terms.

5. Device management & security features

In a world of remote work and data breaches, built-in mobile device management tools are a major plus. Some contracts offer security add-ons like remote wipe, usage tracking and SIM-only data controls.

Pro tip: Look for plans that integrate easily with your IT or mobile security platforms.

6. Multi network options

Not all independent providers can offer you the best business mobile phone contracts across the 4 main UK networks: O2, Vodafone, Three and EE. They may only have access to one or two of these networks. Make sure that you have options to all four networks to ensure that you have the very best solutions available to you.

Note: Some providers may offer contracts that fix a monthly price but allow you to switch networks if there are connectivity issues in key locations, for example, when working from home. This is yet another important factor when looking for the best business mobile phone contracts.

7. 5G coverage and speed

With 5G networks now widely rolled out across the UK, your business mobile plan should support high-speed data on 5G-enabled devices. Ensure that the network is offering 5G coverage in your key locations. With 3G networks closing this year this is particularly important.

Tip: If you’re a large user of mobiles, you may be able to ask for a coverage map or on-site speed test to verify performance where your teams operate most.

Final thoughts

In 2025, the best business mobile phone contracts are the ones that fit your operation like a glove, not just on price, but in functionality, flexibility and support. Whether you’re managing ten devices or ten thousand, it’s worth investing time in finding a telecoms partner that understands your business goals.

At Fidelity Group, we specialise in providing bespoke business SIM-only solutions tailored to your team’s needs, with UK-based support, simple pricing and no hidden charges. Meaning you can find the best business mobile phone contracts, tailored to your team.

Want to compare plans or speak with an expert? Get in touch today for a free consultation on 0800 840 6800.

WEBINAR: IT services + telecoms – the profit you’re missing!

Join us and many other IT businesses as we delve into the lucrative world of IT and telecoms partnering.

This fascinating and highly engaging webinar is presented by Fidelity Group’s Head of Channel, Mark Grice and is especially for IT companies.

Date:  25 March 2025

Time: 10.00am

In this webinar

Discover why so many IT companies choose partnering
Hear how much other IT companies have earned from partnering with real-world examples
Learn from our experts how you can significantly increase your monthly revenue by selling new products to your existing customers.
Understand how easy it is to add and sell telecoms services to your customer base
Gain valuable knowledge about how to transform your business and take customer retention to the next level
See how many telecoms products, on average. an IT partner typically sells into their customers and what this means to their businesses

Partnering in Action

Delve into how telecoms marketing campaigns can be used to launch products into your customer base simply and quickly
Understand why partner portals are essential for partner communications
Gain valuable insights into how to create professional proposal documents for your products
Unlock essential product knowledge
See how to target your perfect customer profile
Recognise how to create value for your clients
Understand how to produce effective newsletters for your new partner products
Recognise where client incentives will be most effective
Understand how margin share works in partnering and how you can maximise your revenues from this
Uncover ways to efficiently bill your partner customers

Case Studies

Hear from our experts about real world partnerships that are generating revenues for companies
Discover how one partner earned a 4-figure payment from a telephone and broadband sale to their financial consultancy client
Learn how one partner earned 5-figure payment by switching their client’s energy supply to Fidelity Group
Find out how one partner earned a 4-figure payment by providing better payment solutions to their mobility stores client
Discover how many products, on average, our partners are now selling to their customers
See what types of companies are really excelling at partnering

Getting started

Learn how to kick off your partnering programme
Find out how easy it is to get going and earning new revenues
Delve into lead generation for your customers existing customer accounts
Gain a detailed understanding of the products you will be selling
Access full marketing support across all products to make launching your new partnership seamless and simple
Unlock commission payments
Make money!

Please go to our Contact Page to register your interest in this outstanding seminar

Webinar FAQs

How long is the webinar?
The duration varies, but most webinars last between 30-40 minutes plus a Q&A session.

What platform will be used for the webinar?
Webex will be used for this event.

Do I need to register in advance?
Yes, most of our webinars require prior registration. A confirmation email with the link is usually sent upon registration or near the time of the event.

Will I receive a reminder before the event?
Yes, reminders are typically sent 24 hours and 1 hour before the webinar.

Will there be a Q&A session?
Yes, our webinar includes a Q&A session at the end

Can I interact with the speakers?
Yes. interaction is possible throughout the event.

Will my microphone and camera be on?
Typically, attendees are muted by default and cameras are not needed to attend as attendees are not shown.

Will the webinar be recorded?
Yes, most of our webinars are recorded.

How is IoT is transforming the transportation and logistics sector

In today’s fast-paced world, the Transportation and Logistics sector is evolving rapidly to keep up with the growing demand for efficiency and speed. As the backbone of trade and commerce, logistics requires innovative solutions to tackle challenges such as high operational costs, unpredictable demand, and environmental concerns. The Internet of Things (IoT) has emerged as a transformative force in this sector, reshaping how goods are moved and managed. In the UK, where transportation and logistics are vital to economic growth, IoT is proving invaluable for enhancing efficiency, reducing costs and meeting sustainability goals.

1. Real-Time Fleet Management

IoT-enabled sensors and GPS tracking devices give UK logistics companies the ability to monitor vehicle locations, speed, fuel consumption, and engine health in real time. This data provides insights into driver performance and vehicle maintenance needs, enabling better decision-making and route optimisation. By identifying the most efficient routes and minimising idle time, companies can save on fuel costs and reduce wear and tear on their vehicles. The transparency offered by IoT also enhances customer satisfaction, as clients can track their deliveries in real time, boosting accountability and trust.

2. Enhanced Asset Tracking and Inventory Management

One of the biggest challenges for logistics firms is managing inventory and ensuring assets are accounted for throughout the supply chain. IoT solutions provide real-time asset tracking using RFID and GPS tags, which helps companies monitor goods in transit and pinpoint their exact location. This level of visibility minimises the risk of lost or stolen items and helps prevent supply chain bottlenecks by allowing businesses to pre-emptively address any delays. In warehousing, IoT enables smart inventory management, where products are automatically scanned, counted, and stored, streamlining operations and ensuring accurate stock levels.

3. Predictive Maintenance for Reduced Downtime

Unexpected vehicle breakdowns can cause major delays, disrupt schedules, and add significant costs. IoT-enabled predictive maintenance tools monitor the health of transportation assets, from trucks and vans to trains and airplanes, by gathering data on engine performance, tire pressure, battery life and more. This data allows fleet managers to anticipate and resolve issues before they result in downtime, ultimately extending the life of vehicles, minimising maintenance costs, and improving overall operational efficiency. In the UK, where transportation delays can heavily impact supply chains, predictive maintenance is a game-changer.

4. Cold Chain Monitoring for Perishable Goods

For companies transporting temperature-sensitive goods such as food, pharmaceuticals, and chemicals, maintaining the cold chain is crucial. IoT sensors monitor the temperature, humidity, and vibration levels in storage units and vehicles, ensuring that goods remain within safe parameters. If any fluctuations occur, IoT systems can send alerts to fleet managers, allowing for immediate action to prevent spoilage. This not only preserves product quality but also helps companies comply with strict regulatory standards. In a market where the demand for fresh and high-quality goods is growing, IoT’s role in cold chain monitoring is increasingly valuable.

5. Improved Safety and Compliance

IoT enhances driver safety and regulatory compliance by collecting data on driver behaviour – including speed, braking patterns, and rest times. Fleet managers can use this data to coach drivers on safer practices, reducing the risk of accidents and ensuring compliance with the UK’s road safety and working-hour regulations. Additionally, automated IoT-enabled compliance reporting simplifies regulatory paperwork, helping companies stay up-to-date with health and safety requirements and reducing the risk of costly penalties.

6. Reduced Environmental Impact

IoT helps logistics companies reduce their environmental footprint. By optimising routes and reducing idle times, IoT-enabled fleet management systems minimise fuel consumption and lower CO₂ emissions. Furthermore, electric and hybrid vehicle fleets equipped with IoT sensors allow for more effective battery management, promoting the shift toward greener, low-emission transportation. By enabling smarter logistics, IoT is helping the UK’s logistics sector move toward a more sustainable future in line with the country’s ambitious environmental goals.

7. Data-Driven Decision Making

The wealth of data generated by IoT devices in transportation and logistics offers companies deep insights into their operations. Advanced analytics allow businesses to identify patterns and optimise processes across the supply chain. These insights can lead to improved demand forecasting, enhanced customer service, and better resource allocation. For logistics companies, where timely deliveries and efficient management are critical, data-driven decision-making is key to staying competitive.

The Road Ahead

As IoT adoption continues to grow in the UK, we can expect even more sophisticated solutions to emerge, Fidelity Group’s vM2M platform is a prime example of this, offering users the ability to obtain pricing and order IoT SIMs completely online, 24/7.

IoT’s impact on the transportation and logistics sector in the UK is profound. By improving visibility, enhancing safety, optimising costs, and promoting sustainability, IoT is driving an industry-wide transformation that benefits companies, consumers, and the environment alike.

The future of logistics in the UK is connected, efficient, and sustainable, thanks to the power of IoT.

This article was written by our team of IoT experts here at Fidelity Group. We support a wide range of business sectors with our outstanding IoT solution, which includes our market-leading software management platform, vM2M. If you would like to speak to one of our experts to find out how we can help your business, please Click here or call us today on 0800 840 6800.

High-speed broadband in Leicester and Reading

Reliable and fast internet is the backbone of successful businesses throughout Reading and Leicester.

Whether you’re a small or large enterprise, connectivity through broadband drives everything from communication and collaboration to customer service and operational efficiency.
As a forward-thinking telecoms provider, we are proud to announce that full-fibre broadband with speeds of up to 900Mbps is now available in Leicester and Reading, bringing transformative benefits to local businesses.

And lightning-fast speeds are just one of the benefits, but there are many others…

1. Enhanced productivity and efficiency

Cloud storage and software have become integral to business operations. Whether it’s collaborating on Google Workspace, accessing files in Dropbox, or using Microsoft Azure, full-fibre ensures instantaneous access to cloud-based platforms.

Seamless remote working is also a key benefit of high-speed broadband as businesses can support remote and hybrid working models more effectively. Employees can log in from home, share large files, and collaborate in real-time without worrying about sluggish connections.

2. Reliability

In any business today, there is nothing more frustrating than losing broadband connection. It not only affects your online activities but in businesses using VoIP telephone systems, it can also mean losing the ability to make or receive calls.

Fibre-optic cables are far less susceptible to interference and degradation than traditional and very old copper lines, offering a massively more reliable and stable connection. This is critical for businesses where even a few minutes of downtime can lead to significant losses and frustrations.

For customer-facing operations, this reliability can improve the overall customer experience, leading to greater satisfaction and retention.

4. Improved security

In an era of increasing cyber threats, data security is a top priority for businesses of all sizes. Full-fibre broadband can enhance your security by providing a stable platform for secure data transmission and real-time monitoring.
Full-fibre enables businesses to use more advanced security tools and protocols, such as firewalls, encryption, and VPNs, without compromising on speed or performance.
A faster, more reliable connection allows IT teams to monitor network traffic in real-time, helping to identify and respond to potential security threats more quickly.

5. Full-Fibre supports digital transformation

As businesses adopt digital tools and technologies, from artificial intelligence to Internet of Things (IoT) devices, having a high-speed, robust internet connection becomes essential. Full-fibre broadband is essential in supporting this digital transformation.

Businesses in sectors such as retail, healthcare and manufacturing can benefit from full-fibre by adopting new technologies that rely on fast, high-bandwidth internet. For example, IoT devices that track inventory, manage equipment or monitor customer behaviour need a fast and reliable connection to function optimally.

Access to fast internet also allows businesses to leverage big data analytics, using real-time data to make informed decisions and improve operational efficiency.

6. Boosting local business growth in Leicester and Reading

For businesses in Leicester and Reading, the rollout of full-fibre broadband means more than just faster internet. It’s an opportunity to grow and compete in a digital-first economy. It places businesses in Leicester and Reading in a highly competitive position.

7. Cost-effective connectivity for long-term growth

While upgrading to full-fibre broadband may seem like a significant investment, the long-term benefits far outweigh the costs. With faster speeds, increased productivity, and fewer disruptions, businesses can experience improved operational efficiency and better bottom-line performance.

Full fibre can reduce the need for expensive on-site IT infrastructure, as businesses can move more processes to the cloud. This helps cut down on hardware costs and maintenance.
As Reading and Leicester businesses grow, your internet needs will increase. Full-fibre broadband provides the scalability you need to accommodate more employees, devices, and services without additional overhead.

So, quite a lot more than lightning-fast speed!

In today’s hyper-connected world, having a high speed, full-fibre internet connection is no longer a luxury — it’s a necessity. The rollout of full-fibre broadband in Leicester and Reading now provides local businesses with a powerful tool to enhance productivity, improve customer experiences and support future growth.

If you’d like to be one of the many businesses switching to full-fibre broadband today, then why not call us and get started. All calls are free, and we can be contacted on 0800 640 8600.

How IoT is empowering the EV charging industry

As electric vehicles (EVs) surge in popularity worldwide, the demand for efficient and scalable EV charging infrastructure has never been higher.
In the UK, the push toward carbon neutrality by 2050, bolstered by government incentives and the gradual phasing out of petrol and diesel cars, has accelerated the development of EV charging networks. However, the key to making these installations more effective, reliable, and future-ready lies in integrating Internet of Things (IoT) technology. Here’s why IoT is crucial for the success of EV charging systems.

Smart Energy Management

IoT enables remote real-time monitoring and dynamic energy management across charging stations, which is essential as the number of EVs grows. EV chargers place significant demand on the electrical grid, especially during peak usage times. By deploying IoT-enabled sensors and controllers, charging stations can:

• Balance loads to prevent grid overloads.
• Optimise energy distribution by adjusting the power flow based on the number of connected vehicles and their charging needs.
• Integrate with renewable energy sources, such as solar panels, to use clean energy and reduce costs.
This smart energy management not only ensures a smooth charging experience for EV owners but also helps grid operators maintain stability and efficiency.

Predictive maintenance and reduced downtime

For EV charging infrastructure to be reliable, it’s crucial that chargers remain operational at all times. IoT plays a pivotal role in minimising downtime through predictive maintenance. By continuously monitoring the health of the chargers, IoT systems can:

Identify potential issues such as wear and tear or overheating before they cause failures.
Send alerts to operators about necessary repairs or replacements.
Schedule maintenance proactively, reducing the chance of unexpected outages.
Warn of any data connectivity outages

This proactive approach significantly reduces downtime, enhances user satisfaction, and ensures the longevity of charging equipment.

Improved user experience

IoT elevates the user experience in EV charging installations in multiple ways:
• Real-time data and app integration: Through IoT-connected platforms, EV owners can check charger availability, charging speeds, and estimated time to full charge. Mobile apps can also help users locate the nearest available chargers, book a slot, and pay seamlessly.
• Personalised charging options: By recognising individual vehicles or user profiles, IoT systems can tailor the charging experience, offering custom settings like preferred charging speeds or payment methods.
• Dynamic pricing and energy use insights: EV drivers can receive real-time notifications about charging costs and energy usage, allowing them to make more informed decisions.
This interconnected experience builds loyalty, ensuring users come back to stations that offer reliability and ease of use.

Enhanced security and data protection

IoT in EV charging installations adds another layer of security to the ecosystem. IoT-enabled systems can:

Monitor and prevent unauthorised access to chargers.
Secure payment transactions through encrypted communication between the vehicle, charger, and backend systems.
Safeguard user data by complying with data protection standards, ensuring EV owners’ privacy and the security of their information.

As the IoT in EV infrastructure grows, implementing security measures becomes essential to protect against cyber threats and maintain customer trust.

Scalability and future-proofing

As EV adoption increases, charging networks need to scale. IoT plays a critical role in this by enabling flexible, scalable systems. With IoT:

New chargers can be added easily to existing networks, with remote configuration and management capabilities.
Data-driven insights allow operators to plan future installations based on real-time usage patterns and demand forecasting.
Adapting to new technologies becomes seamless, as IoT infrastructure can integrate upcoming advancements like wireless or ultra-fast charging without major overhauls.

IoT helps future-proof the infrastructure, making it adaptable to both market demands and technological progress.

Sustainability and Environmental Benefits

The combination of IoT and EV charging also supports broader environmental goals:

Energy efficiency: By optimising energy consumption, IoT reduces unnecessary waste and ensures that electricity is used efficiently, especially when integrated with renewable energy sources.
Data for sustainability: IoT-enabled charging systems can track the carbon footprint of each charge and offer insights into the use of green energy, helping companies and users meet sustainability targets.

By promoting cleaner energy use and optimising infrastructure performance, IoT can help position EV charging networks as a key part of the UK’s sustainability efforts.

Summary

The integration of IoT into EV charging installations is not just a luxury—it’s a necessity for building an efficient, reliable, and scalable charging ecosystem. As EV adoption rises and the demand for smarter energy solutions grows, IoT-enabled chargers will ensure better energy management, improved user experiences, enhanced security, and the ability to scale for future needs. Companies that invest in IoT solutions for their EV charging infrastructure are setting themselves up for long-term success, aligning with both technological advances and sustainability goals.

At Fidelity Group we specialise in providing IoT solutions that can help your business stay ahead of the curve in the rapidly evolving world of EV charging. Our expertise ensures that your installations are not only future-proof but also optimised for maximum performance and user satisfaction. Contact us today to learn how we can help you build smarter, more efficient EV charging networks.

From 2G to 5G and beyond in IoT – an expert’s view

From the beginnings of 2G to the innovations of 5G and beyond, we explore how these generations shape the way we connect and communicate in our ever-evolving digital world, within the realm of Internet of Things (IoT) deployments.

2G Networks 
2G is the second generation of mobile communications. This is also widely known as the first GSM network and is still available in many countries. The 2G network is focused primarily on calling (voice) and SMS messaging.

Adding GPRS (General Packet Radio Service) made it possible to also send data packages based on IP messages at a transmission speed of 9.6 Kbps. At that rate it would take 3 full days to download an HD movie!

Within the 2G network, only one communication technique can be used at a time (using voice and data simultaneously is not possible). Many operators around the world are dismantling or have already dismantled the 2G network to deploy the frequencies for newer mobile generations.

3G Networks 

The 3G network is also known as UMTS. This generation was still focused on calling but offered a faster data connection. Many new technologies were added to this standard, thereby increasing the speed of 3G.

For example, the original 3G had a transmission speed of 384 Kbps in both the uplink and downlink. Later came HSDPA, which increased the downlink speed to 14.4 Mbps and then HSDPA+, which increased the downlink speed further, to 28.8 Mbps.

At the fastest rate available, the same HD movie mentioned above will take 2 minutes to download over HSDPA+.

Most networks have already begun removing 3G services so that these frequencies can be deployed in 4G and 5G networks. This will mean that IoT devices currently using 3G will have to switch to other available network generations.

4G Networks 

4G is based on advanced LTE (Long Term Evolution) technology and provides a secure IP-based solution for new telecommunication services such as IP telephony and mobile internet.

With theoretical speeds of up to 100Mbps, an HD video could be downloaded in 25 seconds at the maximum transfer rate! With 4G there should be no problem using applications for streaming large amounts of data, such as video.

4G is also ‘backwards compatible’ with 2G and 3G technologies, so if you have a 4G device you can generally use 2G/3G where 4G is not available (and where 2G / 3G is still available). 4G is focused on data and not voice, as per the previous generations.

Calling is possible on the 4G network but only with VoLTE (Voice-over-LTE), a form of Voice over IP. If you make a call over a 4G device, the device will switch to the 2G / 3G network to initiate the call and switch back once the call is over. You can try this with your mobile phone and have a look at the icon near your signal indicator that shows the generation of network you are connected to before, during and after the call.

5G Networks

5G is the fifth generation of mobile networks and the technology is still in development. However, most leading economies are already achieving full 5G coverage nationwide as of early 2023.  The technology, unlike previous technologies, is more focused on developing new use cases to bring other applications to the mobile world, which is not possible with current networks.

The theoretical transfer speed of full 5G is 20Gbps. To use the HD video example again, the HD video could be downloaded in 0.1 seconds at full data transfer rate. This is much quicker than the 3 days it would take over a 2G network!

5G abandons backwards compatibility with 2G and 3G and focuses entirely on 4G and 5G support only.

Summary

Connectivity has moved on incredibly and data speeds have allowed the formation of the Internet of Things. As technology speeds improve and, overall, connectivity platforms develop, the internet of things will only continue to grow.

CNA Awards – Winners of Best Reseller Innovation 2024

We are thrilled to announce that we have been recognised as the winner of the CNA Best Reseller Innovation award 2024! This prestigious honour highlights our commitment to delivering cutting-edge solutions to our customers.

The award judges said: “Fidelity Group’s Anvil offers a unique alternative to traditional software packages in the telecommunications industry by integrating CRM, compliance, billing, accounts, and contract management under one roof, negating the need to move between multiple platforms. Anvil is proven to increase efficiency and reduce costs, allowing companies to run their businesses more effectively. This is underpinned by fully integrated PowerBI reporting.”

What does this award mean?
The Best Reseller Innovation award is given to businesses that introduce a new, innovative solution or product and successfully bring it to market, driving value for end users. It celebrates creativity, forward-thinking, and the ability to solve real-world challenges through technology.
Winning this award is a testament to our team’s dedication to innovation and customer success. This award sets the standard for excellence in the industry.

What made our solution stand out?
At the heart of our success is a deep understanding of our customers’ needs and the rapidly evolving telecoms landscape. Our innovative solution, a business management system called anvil, was developed to tackle the most pressing challenges businesses face today. Some key features of this ground-breaking product include:

Unification – unlike fragmented solutions, Anvil delivers a fully integrated experience that connects multiple operational facets within a single platform. Resellers can manage leads, sales, billing, and customer data without the hassle of switching between disparate tools, boosting efficiency across the board.
End-to-end Workflow – Efficiently manage a large volume of work without switching between platforms, enhancing efficiency, reducing errors and ultimately increasing customer satisfaction.
Compliance – Anvil is designed to meet the latest OFCOM regulations, including support for the One Touch Switching initiative, ensuring that resellers are fully compliant with the latest industry standards, taking the burden off resellers and ensuring that they can operate confidently within the legal frameworks, thereby avoiding costly penalties.
Contract Management System – move away from traditional supplier-file-led invoicing and deliver your invoices on the first day of the month, thereby speeding up payment collection and taking the stress out of monthly cashflow.

The impact on our customers
Our innovative solution has already made a significant impact on our customers, helping them overcome challenges in communication, connectivity, and business operations. Here are some of the benefits our clients have seen:

Increased Efficiency: Streamlining their communications infrastructure has saved customers valuable time and resources.
Cost Savings: Our clients have reported substantial reductions in operational costs, thanks to our scalable pricing models and the elimination of redundant systems.
Enhanced Collaboration: With improved connectivity and communication tools, teams can collaborate more effectively, regardless of location.

Driving the Future of Telecoms Innovation
Winning the Best Reseller Innovation award reinforces our commitment to pushing the boundaries of what’s possible in the telecoms industry. We are not just reselling products, we are shaping the future of communication technologies by delivering powerful, future-proof solutions that enable our customers to thrive in a fast-paced digital world.
Our mission is to continue developing new, forward-thinking products and services that empower businesses to stay connected, competitive and agile. As technology evolves, we remain at the forefront, ready to help our customers navigate the future with confidence.

Looking ahead
As we celebrate this incredible award, we are already focused on the future. With a commitment to innovation and customer success, we will continue to develop our business management system and build on the momentum of this award-winning solution.

If you would like to speak to one of our experts to find out more about anvil, please click here or call us today on 0800 048 4848.

Why companies should avoid using mobile phone SIMs in IoT applications

As the Internet of Things (IoT) continues to grow, businesses are finding innovative ways to connect and manage devices remotely. From smart meters and industrial sensors to connected vehicles and healthcare monitors, IoT devices are revolutionising industries.

However, one critical decision for businesses deploying IoT devices is choosing the right connectivity solution. While it may be tempting to use standard mobile phone SIM cards for IoT applications due to their familiarity and availability, this approach comes with significant drawbacks. Here’s why companies should avoid using mobile phone SIMs in IoT applications and opt for IoT-specific SIMs instead:

1. Different data usage requirements

One of the primary differences between mobile phones and IoT devices is how they use data. Mobile phones are designed for heavy data consumption—think video streaming, social media, and browsing the web.

In contrast, most IoT devices require minimal, intermittent data usage, primarily for transmitting small amounts of information (e.g., sensor readings or status updates).
Using a mobile phone SIM designed for high data consumption can lead to excessive costs in IoT applications where data usage is far more modest. IoT-specific SIMs are optimised for these low-data scenarios, providing cost-efficient plans that align with the device’s needs, which can lead to significant savings.

2. Network stability and coverage

IoT deployments often span multiple geographic locations, including remote or industrial areas where mobile phone networks may have limited coverage.
While mobile SIMs are designed for urban and suburban use with a focus on consumer mobility, IoT SIMs offer better coverage and reliability in challenging environments. IoT SIMs often provide access to multiple networks, allowing devices to switch to the strongest available signal, ensuring uninterrupted connectivity in areas where mobile phone networks may fail.
This feature is especially important for critical IoT applications like healthcare monitoring, industrial equipment management or fleet tracking, where downtime or network disruption can result in significant operational or safety risks.

3. Security concerns

IoT devices often operate in environments where security is a primary concern, such as smart cities, utilities or healthcare. Mobile phone SIMs lack the necessary security features required for safeguarding IoT communications. IoT SIMs, on the other hand, come with enhanced security features such as private APNs (Access Point Names), VPN (Virtual Private Networks) support and secure encryption protocols, which protect sensitive data transmitted between IoT devices and backend systems.
With increasing cyberattacks targeting IoT ecosystems, using mobile phone SIMs can expose businesses to security vulnerabilities that could compromise sensitive data or disrupt critical operations.

4. Lack of device management tools

Mobile phone SIMs are typically not equipped with the tools needed to manage large-scale IoT deployments. IoT solutions often involve hundreds or thousands of devices that need to be monitored, updated, and managed remotely. IoT-specific SIMs come with management platforms that allow companies to monitor data usage, troubleshoot issues, and perform firmware updates across devices, all from a centralised interface.
This level of management is crucial for keeping IoT deployments running smoothly. In contrast, mobile phone SIMs lack these essential features, making it difficult to scale IoT operations efficiently or troubleshoot issues in real-time.

5. No support for long-term connectivity needs

IoT devices are often designed to be deployed for long periods without human intervention. Think of smart parking meters or environmental sensors, which might be expected to function for years in the field. Mobile phone SIMs, however, are not built for such long-term, low-maintenance deployments. They often come with contracts and terms that assume regular user interaction, such as device upgrades, usage reviews, or plan changes.

IoT SIMs are specifically tailored for long-term deployments, with flexible contract terms, lower-cost plans, and the ability to operate for years without requiring replacement or manual updates. This makes them far better suited to IoT environments where devices need to “set it and forget it.”

6. Cost inefficiency and billing complexities

Mobile phone plans are typically structured around high data usage, voice minutes, and SMS plans, which do not align with the low-bandwidth, data-only requirements of most IoT devices. Companies using mobile phone SIMs for IoT risk overpaying for services they don’t need or use. Additionally, billing structures for mobile SIMs are not optimised for handling thousands of devices, often leading to complex, hard-to-manage bills.

‘Companies using mobile phone SIMs for IoT risk overpaying’

IoT SIMs, on the other hand, offer flexible pricing models designed for bulk deployments and low-data usage. These plans allow businesses to scale without worrying about unexpected billing spikes or hidden costs, resulting in more predictable and manageable costs.

7. Inadequate support for global deployments

Many IoT devices are deployed globally, operating across different countries and regions. Mobile phone SIMs are limited in their ability to support international roaming or multi-country deployments efficiently. Roaming charges, incompatible networks, and regulatory issues can create major hurdles for businesses using standard mobile SIMs.

IoT SIMs, especially global IoT SIMs, are designed for seamless cross-border connectivity. They provide global coverage with no roaming charges, allowing devices to operate in multiple countries without the need for local SIM cards. This makes them the ideal choice for companies with internationally deployed IoT applications, such as logistics and transportation.

8. Regulatory compliance issues

Many IoT applications operate in industries with strict regulatory requirements, such as healthcare, utilities, or finance. Mobile phone SIMs are generally not designed to meet the compliance standards required in these sectors, potentially exposing companies to regulatory penalties. IoT SIMs, by contrast, are often built with industry-specific regulations in mind, helping businesses maintain compliance with standards such as GDPR, HIPAA, or PCI-DSS.

Conclusion

While mobile phone SIMs may seem like a convenient solution for IoT applications, they come with a host of limitations that can hinder the efficiency, security, and scalability of an IoT deployment. IoT-specific SIMs offer a tailored solution designed to meet the unique needs of connected devices, providing enhanced security, reliable network coverage, long-term connectivity, and cost-efficient pricing.

By opting for IoT SIMs, companies can ensure that their IoT devices are properly equipped to perform optimally, securely, and cost-effectively, regardless of the application or deployment scale. Investing in the right SIM technology from the start will save businesses from operational headaches, financial losses, and security risks down the road.