NEW anvil partner hub launches

I have spoken about this in the last couple of updates because I am genuinely excited and proud about the partner hub that the team have been working on so hard to bring you. Below is a reminder of what you will be able to achieve with this as of this month:

Full pipeline management:
manage new quotes and track customer success team leads.

Comprehensive commercial summaries:
each lead will provide a full commercial summary breakdown, powered by our active pricing index.

Integrated availability checker:
get live information on the availability of ADSL, SoGEA, FTTP, and ethernet lease lines for your customers using a telephony number or address.

Customer information access:
view recent bills, activity history, open opportunities and more.

Ticket management:
full access to your customers’ open and closed tickets, including status updates and next steps.

Customer information access:
view recent bills, activity history, open opportunities and more.

Marketing hub:
access email campaign templates for all products, the latest promotions, call scripts for new business campaigns, service documentation, and more.

Commission control hub:
digitalised commission procedure, giving you fast insight to your commissions.

Customised reporting

Personalised proposal documents

Your account manager will be in touch very soon to give you a demo and walk you through how the self-billing commission will work. After that, you’ll need to sign a self-billing agreement to enable your access, but everything will be explained on the call.

Testimonials

What our customers have to say.

George

I used to be a customer of one of the major UK networks. Billing or tech queries took  a hours of waiting. Each time I contact Fidelity Group they get back to me promptly with the answer. The service is impeccable.

AA Lighting Group.

Our preferred provider, Fidelity Group, came to our rescue. Other companies pretend to be the best but Cristian was not just a step ahead – he was miles ahead!! Thank you, Cristian, Thank you Fidelity Group!

Emma

We have been a customer of Fidelity for a number of years now and the service is always impeccable….SIM cards are sent out next day, which is extremely helpful for our fast-paced business. I would highly recommend working with Fidelity Group.

George Serbanescu

My old supplier took hours of me waiting on hold and I was never able to get a clear answer. Each time I contact Fidelity Group they get back to me promptly with the answer regardless if this is about billing, a technical issue, roaming. The service from Fidelity is impeccable.

Gwen S

We moved to Fidelity 2yrs ago. Moving to Fidelity was extremely simple and the saving was significant. The service received from you is amazing. You always deal with everything in the a professional manner responding to all queries in no time.

Julia Connely

I have had difficulties using Horizon on my mobile and Carl has helped me to get the new hub connected with a lot of patience. Found out that my broadband provider had to give permission for connection as it wasn’t their hub I was using anymore. He has been very calm throughout.

Mac McGlone

I spoke with Carl after my system was down. He guided me through the problems and kept me informed. The follow up was excellent until the problem was resolved.

Richard Davies

We recently changed from a standard broadband line to a leased line with Fidelity. It was installed within two months of signing (and that included the Christmas/New Year break), so much quicker than we expected. And it is far superior to our old line. A very efficient service.

Matthew Finn

Been a hosted telephony customer of Fidelity now for almost a year and be delighted with the service. The tech support is first class as you get a dedicated adviser to handle your case all the way through, which I love! I would definitely recommend.

Neeta Patel

Marco has helped a great deal on the problem and has helped to improve the services after discussion, some of which I did not realise were available. He kept in touch until we were fully happy.

Mike Hawkes

Great company, helpful and always available when required.

Kevin Dowling

Fidelity is an excellent telecoms provider. The levels of support we receive pre and post-sales are second to none.

Connect with us

If you’d like to find out more, why not call us now on 0800 840 6800 or simply fill in our contact form below and we’ll be in touch.

    Connect with us