Fidelity Group, a leader in telecoms and XAAS, has scooped an incredible four prestigious industry awards, highlighting its commitment to excellence and innovation. The awards were announced at the annual Channel Champions event held in Regents Park. The awards recognised the teams which contribute the most to building winning channel organisations.
Fidelity Group’s teams’ awards were spread across four categories:
WINNER – Reseller Sales & Account Management Team
Awarded to the sales or account management team in a reseller/dealer/VAR/SI business, which has shown a consistent record of achievement against KPIs, a readiness to rapidly grasp and sell new solutions and technologies and has provided exemplary account management.
WINNER – Reseller Technical Support & Engineering Team
The judges looked for a consistent record of achievement from a team that has provided customers with exemplary service, has gone the extra mile, when necessary, has explained complex problems in simple language, has educated end users respectfully, has worked calmly and effectively to deadline and has been dedicated to problem resolution.
WINNER – Reseller Billing & Finance Team
The judges looked for a consistent record of achievement from a billing and finance team that has demonstrated the following qualities: Ensured bill runs are managed precisely, effectively and on time; fully understood the operations within an organisation and the challenges colleagues face; acted professionally and effectively as an ambassador of the business; provided accurate financial numbers to aid forecasting, cashflow etc, participated in key deals when necessary.
WINNER – Distributor/ Service Provider Billing & Finance Team
The judges looked for a consistent record of achievement from a billing and finance team that has demonstrated the following qualities: Ensured bill runs are managed precisely, effectively and on time; has fully understood the operations with an organisation and the challenges colleagues face; has acted professionally and effectively as an ambassador of the business; provided accurate financial numbers to aid forecasting, cashflow etc; participated in key deals when necessary.
HIGHLY COMMENDED – Distributor/ Service Provider Executive Leadership Team
The judges looked for a consistent record of achievement from a leadership team that has demonstrated the following qualities: Honestly and openly given staff clear goals and shaped growth plans and objectives accordingly; provided positive training, motivation and incentives; dealt with issues quickly and objectively; identified and helped any struggling staff members; has created a high quality and stimulating work environment; and unlocked staff potential.
With these accolades, Fidelity Group continues to cement its reputation in the telecoms sector. Managing Director, Alan Shraga expressed his gratitude, saying “These awards are a testament to our team’s hard work and dedication. We remain committed to providing the very best service to our partners and delivering exceptional value.”
